Field Technical Account Manager — Public Safety Tech

Truleo, Inc.; Greenville (SC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Equity potential

Job summary

A tech company transforming law enforcement is seeking a Technical Account Manager in Greenville, SC. This role involves working closely with law enforcement agencies to implement and optimize TRULEO's AI platform. With about 75% travel required, the candidate must have a strong background in public safety, 3+ years in account management, and be adept with technology. Competitive salary and benefits are offered, along with a mission-driven work culture.

Qualifications

• 3+ years of experience in technical account management, customer success, or implementation (preferably in SaaS or public safety tech).
• Experience working directly with IT teams, system integrations, and data management.
• Willingness to travel up to 75% to customer sites throughout the region.

Responsibilities

• Serve as the primary technical point of contact for assigned departments.
• Deliver onboarding and refresher training tailored to agency staff roles.
• Collaborate with Customer Success, Product, and Engineering to document pain points.

Skills

Technical acumen

Communication skills

Problem-solving

Understanding of law enforcement operations

Education

Bachelor’s degree in Criminal Justice, Information Technology, or related field

Job description

A tech company transforming law enforcement is seeking a Technical Account Manager in Greenville, SC. This role involves working closely with law enforcement agencies to implement and optimize TRULEO's AI platform. With about 75% travel required, the candidate must have a strong background in public safety, 3+ years in account management, and be adept with technology. Competitive salary and benefits are offered, along with a mission-driven work culture.