Technical Account Manager II - Strategic Accounts (Remote)

Transcend Inc.; United States; Remote; USD 180,000 - 195,000; Full time

Benefits offered by this job

401(k) match

Comprehensive medical, dental, and vis

Equity

Remote-first culture

Job summary

Transcend is seeking a Staff Technical Account Manager II to serve as the senior technical anchor across a portfolio of strategic customer accounts. You will own the long-term technical health and strategy, untangle multi-system incidents, surface architectural risks, and guide customers on evolving their Transcend implementation as their business grows.

You will lead executive-level engagements, drive adoption, and partner with Product/Engineering to inform the roadmap.

Qualifications

• 8+ years of progressively advanced experience in a highly technical, customer-facing, post-sales role at a SaaS company
• Bachelor’s degree in Information Systems, Data Science, Computer Science, or equivalent experience
• Ability to travel up to 25%
• Has owned the technical relationship of strategic customer accounts and is comfortable operating in front of senior technical audiences
• Knows how to connect technical work to business value, ROI, and account expansion; can influence renewal and expansion through technical advisory
• Strong familiarity in at least 4 of the 5 technical areas: client-side, server-side, networking, infrastructure, API
• Demonstrates proactive problem-solving and exceptional communication across diverse audiences
• Comfort navigating ambiguity and working autonomously in a remote-first environment

Responsibilities

• Own the ongoing technical health of the most strategic accounts across the customer lifecycle
• Lead weekly technical check-ins, quarterly technical reviews, and semi-annual roadmap-alignments
• Conduct architecture and health reviews to surface risks before production
• Drive high-visibility escalations to resolution with cross-functional teams
• Identify cross-account patterns and inform product roadmap with engineering
• Use observability tooling to investigate errors, latency, and integration health
• Translate customer objectives into a concrete technical adoption roadmap
• Contribute to renewal and expansion conversations with a clear technical narrative
• Mentor peers on complex investigations and technical storytelling

Skills

Executive presence

Strategic account ownership

Commercial mindset

Proactive operator

Exceptional communicator

Comfort with ambiguity

Remote-first autonomy

Education

Bachelor’s degree in Information Systems, Data Science, Computer Science, or equivalent

Tools

Datadog

Jira

Asana

Job description

Transcend is seeking a Staff Technical Account Manager II to serve as the senior technical anchor across a portfolio of strategic customer accounts. You will own the long-term technical health and strategy, untangle multi-system incidents, surface architectural risks, and guide customers on evolving their Transcend implementation as their business grows.

You will lead executive-level engagements, drive adoption, and partner with Product/Engineering to inform the roadmap.