Senior TAM II — Strategic Accounts (Remote)

Transcend; San Francisco (CA); On-site; USD 180,000 - 195,000; Full time

Job summary

Transcend is seeking a Staff Technical Account Manager II to be the senior technical anchor for a portfolio of strategic accounts. You will own long-term health and strategy, untangle multi-system incidents, surface architectural risk, and advise on evolving the Transcend implementation with business growth.

You will run weekly tech check-ins, quarterly reviews, and roadmap-alignment sessions with CIOs/CTOs, drive complex multi-team escalations, and feed technical insight into renewals and

Qualifications

• 8+ years in a technical, customer-facing, post-sales SaaS role with data infrastructure or governance focus.
• Bachelor's degree or equivalent in a relevant field.
• Willingness to work East Coast or Central US hours (9:00–5:00).
• Travel up to 15% as needed.
• Strategic Account Ownership and Executive Presence across senior stakeholders.
• Commercial mindset linking technical work to business value and renewals.
• Strong technical proficiency across at least four areas (client-side, server-side, Networking, Infrastructure, API).
• Proactive operator with strong communication and ambiguity tolerance.
• Remote-first autonomy with time-zone independent delivery.

Responsibilities

• Own the ongoing technical health of top strategic accounts across the lifecycle.
• Lead weekly check-ins, quarterly reviews, and roadmap-alignment sessions with stakeholders.
• Perform architecture and health reviews across the Transcend footprint to surface risks.
• Drive complex, multi-team escalations to resolution with account leadership.
• Identify cross-account patterns and inform product roadmap with engineering and PMs.
• Investigate observability data and translate findings into a narrative for execs.
• Translate customer objectives into a concrete technical adoption roadmap and expansion opportunities.
• Support renewal and expansion conversations with technical risk and opportunity visibility.
• Mentor fellow TAMs and support engineers on investigations and storytelling.

Skills

Executive communication

Stakeholder management

Technical leadership

Incident management

Observability

APIs & integrations

Education

Bachelor's degree in Information Systems, Data Science, Computer Science, or equivalent

Job description

Transcend is seeking a Staff Technical Account Manager II to be the senior technical anchor for a portfolio of strategic accounts. You will own long-term health and strategy, untangle multi-system incidents, surface architectural risk, and advise on evolving the Transcend implementation with business growth.

You will run weekly tech check-ins, quarterly reviews, and roadmap-alignment sessions with CIOs/CTOs, drive complex multi-team escalations, and feed technical insight into renewals and