Senior Technical Account Manager — Strategic, Remote

Tech Sales Jobs; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

Health & welfare benefits

Paid parental leave

Remote-work support

Professional development benefits

401(k) match

Wellness resources

Job summary

Pindrop is seeking a Principal Technical Account Manager (TAM) to act as the senior technical advisor for a portfolio of strategic customers. You will own the full technical relationship, coordinate architecture reviews, health assessments, and enablement, and drive adoption and long-term success across product and engineering teams.

You’ll work with Sales and Customer Success to support renewals, expansions, and value realization, mentoring other TAMs and contributing to ongoing enablement

Qualifications

• 8+ years in Technical Account Management or similar
• Demonstrated experience owning large enterprise relationships
• Deep experience with enterprise integrations, APIs, cloud and/or hybrid environments
• Proven ability to lead cross-functional customer initiatives
• Experience leading high-priority technical escalations
• Strong executive presence and communication skills
• Ability to influence without direct authority
• Mentorship or coaching of peers

Responsibilities

• Serve as senior technical advisor for strategic customers
• Own end-to-end technical relationship and drive initiatives
• Lead architecture reviews and health assessments
• Lead high-priority escalations coordinating across teams
• Drive root-cause analysis and long-term solutions
• Identify risks and opportunities early
• Translate complex tech issues for executives and technical audiences
• Deliver executive technical briefings and QBRs
• Support retention, renewals, expansion with Sales
• Create reusable technical docs and playbooks
• Mentor TAMs and production support engineers
• Maintain responsiveness during critical situations

Skills

Technical TAM

Enterprise integrations

APIs

Cloud/hybrid environments

Executive communication

Mentorship

Cross-functional leadership

Escalation management

Customer success

Ownership & accountability

Tools

AWS

Azure

Security/compliance

Job description

Pindrop is seeking a Principal Technical Account Manager (TAM) to act as the senior technical advisor for a portfolio of strategic customers. You will own the full technical relationship, coordinate architecture reviews, health assessments, and enablement, and drive adoption and long-term success across product and engineering teams.

You’ll work with Sales and Customer Success to support renewals, expansions, and value realization, mentoring other TAMs and contributing to ongoing enablement