Technical Account Manager II: Cloud Ops & Customer Success

WinsAbove; Boston (MA); Hybrid; USD 101,000 - 147,000; Full time

Benefits offered by this job

Generous global benefits

New hire stock equity (RSUs)

Continuous professional development

Job summary

WinsAbove is seeking a Technical Account Manager to provide hands-on support to our top clients. This role involves advising customers, analyzing IT operations, and collaborating with various internal teams to enhance product adoption. The ideal candidate should have a solid technical background in cloud technologies and experience in customer advocacy.

We offer a hybrid workplace, fostering work-life harmony. Strong candidates will be comfortable with AWS, Azure, and scripting languages, with the opportunity for professional development and a competitive salary package.

Qualifications

• Hands-on experience with IT Operations and cloud technologies.
• Ability to travel up to 30% of the time.
• Strong advocacy for customer needs and requirements.

Responsibilities

• Advise on technical support and product adoption.
• Analyze and provide recommendations for IT Operations.
• Prepare for Monthly and Quarterly Business Reviews with customers.
• Collaborate with product management and engineering teams.

Skills

Technical grounding in IT Operations

Experience with AWS, Azure or GCP

Scripting languages (Python, JavaScript, Ruby, etc.)

CI/CD tools (Jenkins, Gitlab)

Containerization tools (Docker, Kubernetes)

Experience as a TAM supporting mid-market/Enterprise customers

Experience with Datadog or other monitoring tools

Job description

WinsAbove is seeking a Technical Account Manager to provide hands-on support to our top clients. This role involves advising customers, analyzing IT operations, and collaborating with various internal teams to enhance product adoption. The ideal candidate should have a solid technical background in cloud technologies and experience in customer advocacy.

We offer a hybrid workplace, fostering work-life harmony. Strong candidates will be comfortable with AWS, Azure, and scripting languages, with the opportunity for professional development and a competitive salary package.