Technical Account Manager

Jobtailor; Apex (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

Jobtailor in Apex, NC, seeks a Technical Account Manager to act as a technical advisor and solution designer during delivery and ongoing maintenance of customer accounts.

You will partner with Sales and TechOps to align deployments with business needs, manage cloud operations, and ensure compliant SaaS upgrades across global teams.

The role requires strong project management, containerization expertise, GMP experience, and excellent coordination across time zones.

Qualifications

• Experience in project management, capacity planning, and task scheduling.
• Experience with Jira and ServiceNow.
• Expert understanding of containerization, AWS, Azure and SaaS.
• Expertise in regulated environments (e.g., GMP).
• Strong API and software integrations background.
• Knowledge of MES and/or PAS-X preferred.
• Ability to coordinate projects across multiple levels.
• Collaborative, inclusion-driven team player with global time-zone experience.
• Experience with knowledge management.
• Understanding of software release processes and SaaS deployments.
• IT knowledge: Linux, TCP/IP, VPN, Routing, Firewall.

Responsibilities

• Serve as a key technical advisor and solution designer during project implementation and maintenance.
• Collaborate with sales to align technical capabilities with customer requirements.
• Work with TechOps on cloud operations, deployment, and SaaS development across levels.
• Ensure n-1 release compliance and manage deployment/upgrade schedules.
• Coordinate with project delivery and sales to ensure timely customer deployments.
• Align resources to customer requests and internal prioritization.
• Maintain version history and planning for cloud installations and upgrades.
• Track time on service requests, installations, and customer support for stakeholders.
• Support project orgs in submitting completeness of service requests.
• Ensure team members are aware of scheduled items and can complete them.

Skills

Project management

Capacity planning

Task scheduling

Team coordination

Global collaboration

Knowledge management

SaaS deployments

APIs

Linux

Networking security

Tools

Jira

ServiceNow

Linux

TCP/IP

VPN

Routing

Firewall

Job description

Responsibilities

• The Technical Account Manager is a key technical advisor and solution designer during the project implementation and maintenance of his accounts.
• You will work closely with the sales teams to understand customer requirements, deliver and align technical capabilities with business together with our TechOps experts.
• As representative of the TechOps team you will work cloud operations, deployment and SaaS development teams across all levels to resolve complex challenges.
• You will be responsible to ensure n-1 release compliance across all customers, collaborate and own the deployment and upgrade schedule with the TechOps Teams.
• You will collaborate with the project delivery and sales organization to ensure timely customer deployments while aligning technical capabilities and standardization of our SaaS solutions.
• You will align and schedule resources according to customer requests and internal prioritization.
• You will maintain version history and planning for Cloud Customer installation and upgrades.
• You will track time spent on service requests, installations, and customer support to report to stakeholders.
• You will support project organizations in submitting completeness of requests for services.
• You will ensure team members are aware of scheduled items and are able to complete them as planned.

Requirements

• You have experience in project management, capacity planning, and task scheduling.
• You have experience working with Jira and ServiceNow.
• You are an expert understanding of containerization, AWS, AZURE and SaaS.
• You are an expertise in regulated environments i.e. GMP.
• You have strong understanding of API and background in software integrations.
• You have preferred knowledge and experience with MES and/or PAS-X.
• You can coordinate projects across various levels.
• You are collaborative and inclusion driven team player.
• You have experience working with global teams across various time zones.
• You have experience with knowledge management.
• You have good understanding of software release processes and SaaS deployments.
• You have expert IT knowledge required (Linux, TCP/IP, VPN, Routing, Firewall).

Core Competencies

Demonstrates expertise in project management, capacity planning, and task scheduling while ensuring compliance in regulated environments. Proficient in coordinating technical deployments and upgrades in SaaS solutions, with a strong focus on collaboration and resource alignment.

Tools & Technologies

• Jira
• ServiceNow