Technical Account Manager II: Cloud Ops & Customer Success

WinsAbove; Chicago (IL); Hybrid; USD 101,000 - 147,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

Mentor and buddy program

New hire stock equity

Professional development opportunities

Inclusive company culture

Job summary

WinsAbove is seeking a Technical Account Manager in Chicago, Illinois to provide hands-on technical services to our largest customers. You will work closely with clients, advising on product adoption and ensuring success with our comprehensive suite of products.

The ideal candidate will have a strong foundation in IT Operations, experience with cloud technologies like AWS or Azure, and be familiar with various scripting languages. The position operates in a hybrid environment, offering a competitive salary and robust benefits.

Qualifications

• Solid technical grounding and hands-on IT Operations experience.
• Confident with AWS, Azure, or GCP.
• Comfortable with various scripting languages.
• Skilled in using CI/CD tools.
• Knowledgeable about Containerization tools.

Responsibilities

• Advise on technical support and product adoption for customers.
• Analyze customer's IT Operations environment and provide recommendations.
• Be the customer's advocate by suggesting process changes.
• Prepare for Monthly and Quarterly Business Reviews.
• Collaborate with product management and engineering teams.

Skills

Technical grounding in IT Operations

Hands-on experience with AWS, Azure, or GCP

Scripting languages (Python, Javascript, etc.)

CI/CD tools (Jenkins, Gitlab)

Containerization tools (Docker, Kubernetes)

Experience supporting mid-market and/or Enterprise customers

Knowledge of Datadog and/or other cloud monitoring tools

Job description

WinsAbove is seeking a Technical Account Manager in Chicago, Illinois to provide hands-on technical services to our largest customers. You will work closely with clients, advising on product adoption and ensuring success with our comprehensive suite of products.

The ideal candidate will have a strong foundation in IT Operations, experience with cloud technologies like AWS or Azure, and be familiar with various scripting languages. The position operates in a hybrid environment, offering a competitive salary and robust benefits.