Technical Account Manager: Client Success & IT Solutions

Onni Group; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

3 weeks PTO

Annual education allowance up to $1, 0

Referral program

401(k) Match

Housing discount after 1 year

Friends and family rates for hotel

Job summary

Onni Group is seeking a Technical Account Manager in Los Angeles to align client success with engineering delivery. You will bridge sales, support, and technical teams to maximize uptime, security, and value across managed IT, security, and smart infrastructure services.

You will guide post-sale technical lifecycle, own renewals, and drive expansion while maintaining precise documentation and proactive communication with senior client stakeholders.

Qualifications

• 4+ years in MSP, Systems Engineering, or Technical Account Management.
• Strong working knowledge of Windows Server, Active Directory, and Azure/365 administration.
• Experience with network design, CCTV/ULC IoT, backup, and cybersecurity operations.

Responsibilities

• Act as the primary post-sale contact for technical performance and adoption.
• Lead Quarterly Business Reviews with data-driven insights (uptime, incidents, asset trends).
• Translate technical metrics into business value and executive summaries.
• Build and maintain trusted relationships with client stakeholders from IT admins to exec sponsors.
• Identify renewal risks early and collaborate to reinforce confidence.
• Oversee health, performance, and compliance of client environments; coordinate with NOC/SOC.

Skills

Windows Server

Active Directory

Azure/365 administration

Network design

Wi-Fi

CCTV/ULC IoT

Backup & cybersecurity operations

Communication

Education

Certifications: CompTIA Network+

Certifications: MS-900

Certifications: CCNA

Tools

Ubiquiti

Meraki

Sophos

Job description

Onni Group is seeking a Technical Account Manager in Los Angeles to align client success with engineering delivery. You will bridge sales, support, and technical teams to maximize uptime, security, and value across managed IT, security, and smart infrastructure services.

You will guide post-sale technical lifecycle, own renewals, and drive expansion while maintaining precise documentation and proactive communication with senior client stakeholders.