Account Manager - New York

Jumpute UAE; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

A technology solutions company in New York is seeking a Technical Account Manager to enhance customer satisfaction through technical support and effective sales strategies. This role requires a Bachelor's degree in Computer Science or Engineering, experience in technical support, and strong interpersonal skills. As the Technical Account Manager, you will engage with customers to answer queries, provide training, and ensure product satisfaction. Competitive salary and full-time position available.

Qualifications

• Bachelor's degree in Computer Science or Engineering required.
• Experience in technical support and sales is necessary.
• Good technical and product knowledge essential.
• Excellent communication and interpersonal skills are required.
• Critical-thinking and problem-solving skills needed.
• Working knowledge of sales software.

Responsibilities

• Build client base and increase customer satisfaction.
• Provide technical support before and after sales.
• Evaluate customer needs for product upgrades.
• Train customers to use products.
• Answer product-related queries in a timely manner.
• Maintain customer relationships for satisfaction.
• Provide reports on product performance to stakeholders.
• Ensure timely delivery of products.
• Track account metrics.

Skills

Technical support

Sales ability

Interpersonal skills

Analytical skills

Problem-solving skills

Education

Bachelor's degree in Computer Science or Engineering

Tools

Sales software

Job description

Job Details

Account Manager – Technical Sales

New York, USA

Full‑Time

Job Responsibilities

We are looking for a tech‑savvy Technical Account Manager to build our client base and increase customer satisfaction through providing technical support before and after sales. The Technical Account Manager should be able to satisfy client queries in a timely manner and train clients to use products, as well as work with the sales team to increase sales. To be successful, you should have excellent technology skills and knowledge, sales ability and interpersonal skills. Ultimately, a good Technical Account Manager is tech‑savvy, analytical, and well organized.

• Increasing sales and winning new business.
• Providing technical support to customers before and after sales.
• Evaluating customer needs to suggest upgrades or additional features.
• Training customers to use their products.
• Answering product‑related queries in a timely manner.
• Maintaining customer relationships and ensuring customer satisfaction.
• Providing reports to developers and stakeholders on product performance.
• Ensuring deliveries arrive on time and in good condition.
• Tracking account metrics.

Requirements

• A Bachelor's degree in Computer Science or Engineering.
• Experience in technical support and sales.
• Good technical and product knowledge.
• Excellent communication and interpersonal skills.
• Good critical‑thinking and problem‑solving skills.
• Working knowledge of sales software.

Job Location

New York, USA

Salary

TBD