Technical Account Manager: Data Security & Cloud Success

Sentra; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Sentra, an AI data readiness platform, is seeking a Technical Account Manager to lead the enterprise customer lifecycle from onboarding to expansion. You will be the primary technical contact, translating complex solutions into value for large-scale clients.

You will drive successful deployments across multi-cloud environments, deliver training, and advocate for customers to guide product development, while ensuring high satisfaction and retention.

Qualifications

• 5+ years in a technical, customer-facing role such as Technical Account Manager or Solutions Engineer.
• Proficiency with cloud platforms (AWS, Azure, GCP) and data security challenges.
• Solid knowledge of data security concepts and compliance frameworks (GDPR, HIPAA).
• Proficiency in SQL and scripting languages (Python).
• Bachelor’s degree in Computer Science, IT, Cybersecurity, or equivalent experience.
• Excellent communication skills, with the ability to convey complex technical concepts to varied audiences.
• Strong problem-solving abilities and experience handling technical challenges effectively.

Responsibilities

• Serve as the main technical contact for enterprise clients, establishing trusted, long-lasting relationships.
• Conduct regular account reviews and recommend optimizations to enhance Sentra’s solutions.
• Provide guidance on Sentra’s products, facilitating smooth integration across multi-cloud environments.
• Identify and address risks, inefficiencies, and areas for improvement in customer environments.
• Collaborate with Technical Support to ensure customer satisfaction.
• Oversee deployment phases, ensuring seamless transitions from proof-of-concept to full implementation.
• Provide ongoing support to ensure successful adoption of Sentra’s platform.
• Deliver training to help customers maximize Sentra’s capabilities.
• Act as a customer advocate, collecting feedback to inform product development.

Skills

Data security concepts

Education

Bachelor's degree in CS/IT/Cybersecurity

Tools

AWS

Azure

GCP

SQL

Python

Job description

Sentra, an AI data readiness platform, is seeking a Technical Account Manager to lead the enterprise customer lifecycle from onboarding to expansion. You will be the primary technical contact, translating complex solutions into value for large-scale clients.

You will drive successful deployments across multi-cloud environments, deliver training, and advocate for customers to guide product development, while ensuring high satisfaction and retention.