Technical Account Manager: Cloud Security & Adoption Lead

Netskope; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Netskope is seeking a Technical Account Manager in San Francisco to drive customer success and maximize value from the Netskope Cloud Security platform. You will partner with customers to understand goals, security strategy, and architecture, guiding adoption and maturity with tailored value plans.

As a trusted advisor, you’ll align objectives with the Netskope roadmap, share best practices, and coordinate resources across the organization.

Qualifications

• 5+ years as a Professional Services Consultant or Technical Account Manager with executive-level presentation experience.
• Solid knowledge of network security technologies (proxies, NGFWs, SSL/IPSec, VPNs, SSO, DLP, Encryption Gateways).
• Strong networking concepts, MDM, and Cloud APIs.
• Experience with large enterprise customers (Fortune 500 experience a plus).
• Proficiency in at least one scripting language (e.g., Python).
• Familiarity with regulatory/compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX).
• Knowledge of data encryption, SIEM, and load balancing.
• Strong background in network architecture.
• Excellent written and spoken English.

Responsibilities

• Define and execute customer success plans and value realization roadmaps.
• Act as a trusted technical advisor guiding customers on Netskope best practices and architecture design.
• Coach customer teams to achieve self-sufficiency through enablement sessions and configuration guidance.
• Monitor tenant health, adoption metrics, and propose security posture improvements.
• Coordinate with Support and Engineering to resolve issues and communicate escalations clearly.
• Share use cases, lessons learned, and optimization opportunities with customers and Netskope community.
• Provide feedback to Product Management and Engineering on features and roadmap relevance.
• Align Netskope capabilities with evolving customer security and business objectives.
• Deliver regular status updates and executive summaries to highlight progress and risks.
• Orchestrate cross-functional resources to drive adoption and long-term retention.

Skills

TAM experience

Executive presentation

Network security

Scripting (Python)

Regulatory frameworks

Education

Bachelor's degree

Job description

Netskope is seeking a Technical Account Manager in San Francisco to drive customer success and maximize value from the Netskope Cloud Security platform. You will partner with customers to understand goals, security strategy, and architecture, guiding adoption and maturity with tailored value plans.

As a trusted advisor, you’ll align objectives with the Netskope roadmap, share best practices, and coordinate resources across the organization.