Technical Account Manager

Netskope; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Netskope is seeking a Technical Account Manager in San Francisco to drive customer success and maximize value from the Netskope Cloud Security platform. You will partner with customers to understand goals, security strategy, and architecture, guiding adoption and maturity with tailored value plans.

As a trusted advisor, you’ll align objectives with the Netskope roadmap, share best practices, and coordinate resources across the organization.

Qualifications

• 5+ years as a Professional Services Consultant or Technical Account Manager with executive-level presentation experience.
• Solid knowledge of network security technologies (proxies, NGFWs, SSL/IPSec, VPNs, SSO, DLP, Encryption Gateways).
• Strong networking concepts, MDM, and Cloud APIs.
• Experience with large enterprise customers (Fortune 500 experience a plus).
• Proficiency in at least one scripting language (e.g., Python).
• Familiarity with regulatory/compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX).
• Knowledge of data encryption, SIEM, and load balancing.
• Strong background in network architecture.
• Excellent written and spoken English.

Responsibilities

• Define and execute customer success plans and value realization roadmaps.
• Act as a trusted technical advisor guiding customers on Netskope best practices and architecture design.
• Coach customer teams to achieve self-sufficiency through enablement sessions and configuration guidance.
• Monitor tenant health, adoption metrics, and propose security posture improvements.
• Coordinate with Support and Engineering to resolve issues and communicate escalations clearly.
• Share use cases, lessons learned, and optimization opportunities with customers and Netskope community.
• Provide feedback to Product Management and Engineering on features and roadmap relevance.
• Align Netskope capabilities with evolving customer security and business objectives.
• Deliver regular status updates and executive summaries to highlight progress and risks.
• Orchestrate cross-functional resources to drive adoption and long-term retention.

Skills

TAM experience

Executive presentation

Network security

Scripting (Python)

Regulatory frameworks

Education

Bachelor's degree

Job description

About the position:

Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience. As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform.

You’ll partner with customers to understand their business goals, cybersecurity strategy, and technical architecture, then guide them through adoption and operational maturity using tailored value realization plans. Acting as a trusted advisor, you’ll align customer objectives with the Netskope roadmap, share best practices, and connect them with the right resources across our organization.

Successful candidates are proactive, customer-centric team players with the empathy to build strong relationships and the technical acumen to provide strategic guidance. This role blends technical expertise with business insight, helping drive customer loyalty, retention, and growth.

Responsibilities:

• Customer Success Planning: Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews.
• Trusted Technical Advisor: Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design.
• Adoption & Enablement: Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations.
• Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s security posture.
• Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations.
• Insights & Best Practices: Share new use cases, lessons learned, and optimization opportunities with customers and across the Netskope community.
• Product Alignment & Feedback: Champion customer needs with Product Management and Engineering; provide feedback on features and roadmap relevance.
• Technology Strategy Alignment: Partner with CSMs and customer stakeholders to ensure Netskope capabilities support and align with the customer’s evolving security and business objectives.
• Reporting & Communication: Deliver regular status updates and executive-level summaries to highlight progress, risks, and outcomes.
• Cross-functional Collaboration: Orchestrate resources across Netskope and the customer organization to drive successful adoption and long-term retention.

Requirements:

• 5+ years of experience as a Professional Services Consultant or Technical Account Manager, with a proven track record of success and strong presentation skills at both the executive and architect levels.
• Solid knowledge and prior experience with network security technologies such as Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways.
• Strong understanding of networking concepts, MDM, and Cloud APIs.
• Experience working with large enterprise customers (Fortune 500 experience a plus).
• Proficiency in at least one scripting language (e.g., Perl, Python).
• Familiarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX).
• Knowledge of data encryption technologies, SIEM, and load balancing.
• Strong background in network architecture.
• Must be proficient in written and spoken English.

Education::

• Bachelor's degree (BSc) preferred