Technical Account Manager

pingidentity; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Healthcare options

Retirement programs

Commuter support

Job summary

Ping Identity is seeking a technical account leadership role to partner with enterprise customers, guiding identity and security product implementations from purchase through production and ongoing use.

You will own the technical health of assigned accounts, advise on architecture, coordinate with internal teams, and drive data-informed insights using AI tools.

Qualifications

• Experience in enterprise customer-facing roles such as technical account management, customer success, sales engineering, or professional services.
• Experience with identity management, access management, or federation.
• Working knowledge of cybersecurity, enterprise networks, Java, web technologies, and enterprise architecture.
• Clear written and verbal communication skills, including building trusted relationships with customer leaders.

Responsibilities

• Review configurations and architectures, translating needs into practical technical recommendations.
• Run environment health checks and business reviews to assess progress and adoption.
• Represent customer needs internally, advocating for product improvements supporting operations.
• Use AI productivity tools to prepare customer reports, recommendations, and data insights.
• Track account health and coordinate on technical issues across teams.
• Improve reporting and status automation, contribute to knowledge resources, and onboard new team members.

Skills

Enterprise customer-facing

Identity management

Access management

Federation

Cybersecurity

Java

Web technologies

Enterprise architecture

CRM software

AI productivity tools

Education

Computer science degree or equivalent

Tools

CRM software

AI productivity tools

Job description

Role overview

Partner with enterprise customers to help them achieve their goals with identity and security products, from initial purchase through production and ongoing use. You’ll own the technical health of assigned accounts, advise customer leaders on architecture and best practices, and coordinate with internal teams to keep customer outcomes on track.

Responsibilities

• Review customer configurations and architectures, translating complex needs into practical technical recommendations.
• Run regular environment health checks and business reviews to assess progress and product adoption.
• Represent customer needs internally, advocating for product improvements that support long-term operations.
• Use AI productivity tools to prepare customer reports, recommendations, and data-informed insights.
• Track account health and follow through on technical issues across customer and internal teams.
• Improve reporting and status automation, contribute to internal knowledge resources, and help onboard new team members.

Requirements

• Enterprise customer-facing experience in technical account management, customer success, sales engineering, or professional services.
• Experience with identity management, access management, or federation.
• Working knowledge of cybersecurity, enterprise networks, Java, web technologies, and enterprise architecture.
• Clear written and verbal communication skills, including the ability to build trusted relationships with customer leaders.
• Ability to balance planned and urgent work while taking ownership of account outcomes.
• Familiarity with CRM software and common AI productivity tools; availability for on-call work may be required.

Nice to have

• Experience with identity platform products and APIs, Windows or Linux, and HTTP/S or TCP/IP networking.
• Familiarity with SAML, OAuth, or OpenID Connect.
• A computer science degree or equivalent experience.

Benefits and work setup

The role is described as part of a flexible, collaborative work environment. Benefits include paid time off and holidays, parental leave, healthcare options, retirement programs, education reimbursement, and commuter support in some locations. The organization also describes employee groups, team events, and community volunteering opportunities.