Senior Technical Account Manager

pingidentity; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

PTO & holidays

Parental leave

Healthcare options

Retirement plan

Education reimbursement

Commuter support

Job summary

Ping Identity seeks a senior technical advisor to lead strategic global enterprise accounts, combining identity and cybersecurity expertise with executive-level communication and operational risk management. You will translate business goals into multi-product technical strategies and orchestrate cross-functional teams under pressure.

Responsibilities include guiding complex multi-vendor integrations, risk remediation, and collaboration with VP- and C-level stakeholders to drive sustainable

Qualifications

• 7+ years of enterprise-facing experience in technical account management, customer success, sales engineering, or professional services.
• Track record managing global, highly complex enterprise accounts.
• Advanced cybersecurity knowledge in Zero Trust, secure cloud deployments, and identity integration.

Responsibilities

• Manage sophisticated global accounts and advise customers on identity, access, federation, and integrations across multi-vendor environments.
• Identify systemic operational risks, coordinate cross-functional remediation, and improve customer readiness and delivery practices.
• Engage VP- and C-level stakeholders, translating complex requirements into practical technical and operational plans.
• Balance customer advocacy with sustainable internal roadmaps and long-term partnership outcomes.
• Support the evaluation and improvement of AI-enabled productivity and reporting tools for enterprise use.
• Serve as a cluster lead and mentor by developing training and guiding escalations.

Skills

Enterprise acct mgmt

Executive comms

Cybersecurity knowledge

Identity management

Zero Trust

Multi-vendor integrations

Job description

Role overview

Serve as a senior technical advisor for complex, high-value global enterprise accounts. The role combines strategic account management, cybersecurity and identity expertise, executive communication, operational risk management, and internal leadership. You will translate business goals into multi-product technical strategies and coordinate teams through high-pressure situations.

Responsibilities

• Manage sophisticated global accounts and advise customers on identity, access, federation, and integrations across multi-vendor environments.
• Identify systemic operational risks, coordinate cross-functional remediation, and improve customer readiness and delivery practices.
• Engage VP-level and C-level stakeholders, translating complex requirements into practical technical and operational plans.
• Balance customer advocacy with sustainable internal roadmaps and long-term partnership outcomes.
• Support the evaluation and improvement of AI-enabled productivity and reporting tools for enterprise use.
• Serve as a cluster lead and mentor by developing training, removing blockers, guiding escalations, and leading efficiency programs.
• Represent the organization at regional events and influence product and engineering decisions based on customer needs.

Requirements

• At least 7 years of enterprise-facing experience in technical account management, customer success, sales engineering, or professional services.
• Track record managing global, highly complex enterprise accounts.
• Advanced cybersecurity knowledge, including Zero Trust, secure cloud deployments, and identity integration within broader security ecosystems.
• Deep expertise in identity management, access management, and federation in multi-vendor environments.
• Ability to present operational technical strategies to executive audiences with clarity and sound judgment.
• Strong mentorship, leadership, troubleshooting, and high-pressure escalation skills.

Nice to have

• Architecture experience with enterprise identity platforms and their APIs.
• Strong knowledge of SAML, OAuth, OpenID Connect, and enterprise networking protocols.
• Experience leading cross-functional task forces or internal operational improvement programs.

Benefits and work setup

• Flexible, collaborative work environment with a global and inclusive culture.
• Benefits described in the source include paid time off and holidays, parental leave, healthcare options, retirement programs, education reimbursement, and location-specific commuter support.