Technical Account Manager, Southeast

Wizinc; USA; Remote; USD 103.000 - 141.000; Vollzeit

Benefits dieser Stelle

Bonus

Equity

Benefits

Zusammenfassung

Wizinc is seeking an experienced professional to guide enterprise customers in adopting and operating a cloud security platform, driving security and business outcomes. You will partner across product, sales, engineering, and support from onboarding through renewal, combining hands-on troubleshooting, adoption planning, and executive communications.

Responsibilities include advising on deployment and configuration, being the primary technical contact, and building measurable success plans.

Qualifikationen

• Strong cloud security knowledge and ability to troubleshoot complex technical issues across customer and internal teams.
• Experience managing a portfolio of at least five customers, with evidence of building enterprise relationships and delivering customer outcomes.
• Ability to guide customers through platform enablement and resolve a range of technical problems.
• Clear communication and relationship skills with stakeholders at multiple organizational levels.
• Comfort using customer and operational data, such as CRM records or logs, to assess account health and inform retention work.
• Willingness to keep learning about cloud security developments and to support customers across multiple communication channels.

Aufgaben

• Advise customers on platform deployment, configuration, and operational use, applying cloud security practices to their environments.
• Act as the primary technical contact, resolving questions and issues across meetings, email, messaging, and support channels.
• Build measurable success plans aligned with customers' security and compliance goals, and track adoption and realized value.
• Coordinate customer implementation work across business units and stakeholders; remove people, process, or technical blockers.
• Share progress with customer and internal leaders through concise updates, business reviews, and executive briefings.
• Represent customer needs internally, communicate feature requests and adoption barriers, and partner with product and engineering teams on responses.
• Manage a portfolio of up to 15 accounts, monitor account health, and work with sales and renewals colleagues on retention and expansion.

Kenntnisse

Cloud security knowledge

Troubleshooting complex issues

Portfolio management (5+ customers)

Executive communication

Cross-functional coordination

Data-driven account health (CRM/logs)

Multi-channel support (meetings, email

Jobbeschreibung

Role overview

Guide enterprise customers through adopting and operating a cloud security platform, helping them turn deployment into sustained security and business outcomes. You will serve as a technical partner from onboarding through renewal, connecting customer teams with product, sales, engineering, and support. The role combines hands-on troubleshooting, adoption planning, executive communication, and account health management.

Responsibilities

• Advise customers on platform deployment, configuration, and operational use, applying cloud security practices to their environments.
• Act as the primary technical contact, resolving questions and issues across meetings, email, messaging, and support channels.
• Build measurable success plans aligned with customers' security and compliance goals, and track adoption and realized value.
• Coordinate customer implementation work across business units and stakeholders; remove people, process, or technical blockers.
• Share progress with customer and internal leaders through concise updates, business reviews, and executive briefings.
• Represent customer needs internally, communicate feature requests and adoption barriers, and partner with product and engineering teams on responses.
• Manage a portfolio of up to 15 accounts, monitor account health, and work with sales and renewals colleagues on retention and expansion.

Requirements

• Strong cloud security knowledge and ability to troubleshoot complex technical issues across customer and internal teams.
• Experience managing a portfolio of at least five customers, with evidence of building enterprise relationships and delivering customer outcomes.
• Ability to guide customers through platform enablement and resolve a range of technical problems.
• Clear communication and relationship skills with stakeholders at multiple organizational levels.
• Comfort using customer and operational data, such as CRM records or logs, to assess account health and inform retention work.
• Willingness to keep learning about cloud security developments and to support customers across multiple communication channels.

Benefits and work setup

Full-time role with base salary, bonus, equity, and benefits. The listed U.S. base salary range is $103,000-$141,000; individual compensation depends on location and qualifications. The role does not offer visa sponsorship; candidates must already have the right to work in the country where the position is based.