Senior Technical Account Manager

rithumliboard; USA; Remote; USD 65.000 - 135.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

HSA contributions

6% retirement match

Paid leave

Caregiver leave

Wellness support

Remote internet stipend

Zusammenfassung

rithumliboard is seeking a senior technical advisor and delivery lead for enterprise clients using our commerce platform. You will guide integrations, resolve complex issues, and drive platform adoption while collaborating with client success, product, and engineering teams.

You will mentor peers, design repeatable workflows with data, automation, and AI, and help shape roadmap through customer feedback. The role is remote-first with competitive benefits and a base pay range of $65,000–$135,000

Qualifikationen

• Three+ years in technical account management, implementation, or related B2B SaaS roles; five+ years preferred.
• Experience supporting enterprise clients through onboarding, integration, and optimization.
• Strong understanding of APIs, data mapping, and product feed architecture.

Aufgaben

• Serve as a senior technical advisor and delivery lead for enterprise clients.
• Coordinate routine work, keep projects aligned, and help clients derive value from the platform.
• Translate between client tech teams and internal teams to maintain momentum.
• Plan channel implementations around technical requirements and platform capabilities.
• Review usage and recommend improvements to workflows, pricing, and promotions.
• Lead with AI and automation for analysis, documentation, and recurring tasks; mentor others.

Kenntnisse

APIs & data exchange

Client relationship mgmt

Cross-functional collaboration

Technical problem solving

AI-enabled analysis

Ausbildung

Bachelor's degree

Tools

Salesforce

JIRA

API tooling

Data mapping

AI tools

Jobbeschreibung

Role overview

Serve as a senior technical advisor and delivery lead for enterprise clients using a commerce platform. You will guide integrations, resolve complex issues, and identify ways to improve clients' platform adoption and business outcomes, working across client success, product, and engineering teams. The role also includes mentoring peers and improving repeatable team workflows with data, automation, and AI tools.

Responsibilities

• Act as a regular point of contact for assigned clients, coordinate routine work, and help them get value from the platform.
• Translate between client technical teams and internal teams to keep work aligned and moving.
• Plan channel implementations around technical requirements and platform capabilities.
• Review platform usage and recommend improvements to operational workflows, pricing, promotions, and optimization practices.
• Coordinate resolution of complex technical problems and contribute to roadmap planning, feature adoption, and product feedback.
• Use AI and automation for analysis, reviews, documentation, and recurring tasks; share effective practices and mentor less experienced account managers.

Requirements

• At least three years in technical account management, implementation, solutions engineering, or B2B SaaS e-commerce, or a marketplace role with a brand or retailer; the listing also calls for five or more years in technical account management, solutions engineering, or implementation.
• Experience supporting enterprise or strategic clients through technical onboarding, integration, and ongoing optimization.
• Strong understanding of APIs, data mapping, and product feed architecture.
• Ability to manage technical projects, solve problems through root cause analysis, and communicate with technical and nontechnical stakeholders.
• Experience with Salesforce, JIRA, or similar project tracking systems.
• Experience applying AI tools to research, analysis, documentation, communication, or workflow improvement, with sound judgment about data security and accuracy.

Nice to have

• A bachelor's degree in a relevant or related discipline is preferred.
• Experience with e-commerce or product data platforms and cross functional stakeholder environments.

Benefits and work setup

The position is remote first and includes medical, dental, and vision coverage, HSA contributions, a 6% retirement plan match, paid leave, caregiver leave, wellness support, and a monthly remote work internet stipend.

The listed US base pay range is $65,000-135,000, with a stated 10% discretionary bonus for non sales roles.