Technical Account Manager

mindbody; United States; Remote; USD 56,000 - 67,000; Full time

Job summary

mindbody is seeking a client-facing technical partner to help wellness and fitness customers onboard, configure, and maximize value from their subscription. The role blends light project coordination with hands-on troubleshooting, ensuring clients receive responsive, clear guidance as they adopt new features and workflows.

You will support onboarding and configuration for new clients, coordinate with senior technical account managers, and translate complex product capabilities into practical

Qualifications

• 1+ years in a client-facing technical support or service role; 2+ years preferred.
• Project management or coordination experience with timelines and milestones.
• Strong written and verbal communication; translate tech for non-technical audiences.
• Ability to learn new technologies quickly and apply them to support customers.
• Empathy, confidence, and structured problem-solving in complex client scenarios.

Responsibilities

• Onboard and configure new clients, partnering with senior technical account managers.
• Manage a focused set of client accounts or short-term projects with guidance and insights.
• Translate complex product capabilities into clear, actionable solutions for non-technical audiences.
• Identify workflow or setup gaps and coach clients on best practices to improve efficiency.
• Coordinate communications, timelines, and escalations across internal teams and client stakeholders.
• Track progress, capture learnings, and contribute to knowledge-sharing across the team.

Skills

Client-facing

Technical support

Project coordination

Communication skills

Learning agility

SQL basics

APIs

Microsoft Office Suite

Tools

SQL basics

APIs

Microsoft Office Suite

Job description

Role overview

Serve as a client-facing technical partner for a wellness and fitness software platform, helping business customers onboard, configure, and extract maximum value from their subscription. The role blends light project coordination with hands-on troubleshooting, ensuring clients get responsive, clear guidance as they adopt new features and workflows.

Responsibilities

• Support onboarding and configuration for new clients, partnering with senior technical account managers to tailor workflows to each customer's business goals.
• Manage a focused set of client accounts or short-term projects, providing guidance, insights, and technical support that drive platform adoption.
• Translate complex product capabilities into clear, actionable solutions so non-technical audiences can apply them confidently.
• Identify workflow or setup gaps, recommend improvements, and coach clients on best practices that improve efficiency and outcomes.
• Act as a responsive liaison, coordinating communications, timelines, and escalations across internal teams and client stakeholders.
• Track progress, capture learnings, and contribute to knowledge-sharing and continuous improvement across the team.

Requirements

• One or more years in a client-facing technical support or service role, ideally in a SaaS environment; two or more years preferred.
• Project management or coordination experience, with the ability to juggle timelines, milestones, and shifting priorities.
• Strong written and verbal communication skills, with a talent for breaking down technical concepts for non-technical audiences.
• Demonstrated ability to navigate complex client scenarios with empathy, confidence, and structured problem-solving.
• Aptitude for learning new technologies quickly and applying that knowledge to support customers effectively.

Nice to have

• Familiarity with basic SQL, APIs, or the Microsoft Office Suite; curiosity and adaptability matter most.

Benefits and work setup

• Base salary range of $55,700 to $66,800 in the United States, with potential additional performance bonus or incentive compensation depending on role and location.
• Compensation varies by skill set, experience depth, certifications, and work location.