Senior Technical Account Manager

Wizinc; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Wizinc is seeking a Senior Technical Account Manager to guide strategic enterprise customers through onboarding, adoption, and long-term success on its AI-powered cloud security platform. The role blends deep cloud and security expertise with consultative account management across Product, Engineering, Sales, and Support.

You will act as a technical advisor to 10 strategic customers, drive adoption, and shape priorities with global teams while tracking outcomes and renewal risk.

Qualifications

• Bachelors degree or equivalent practical experience.
• 8–12 years in technical customer-facing cloud/cloud-security roles.
• Expert knowledge of cloud services across two providers (AWS, GCP, Azure, or OCI).
• Hands-on experience deploying containers (Docker/Kubernetes) and DevOps tooling.
• Working knowledge of Linux and Windows security concepts.
• Experience managing a book of 5+ complex enterprise accounts.

Responsibilities

• Serve as the main technical advisor for up to 10 strategic customers, guiding deployment and operations of the platform.
• Address technical questions and escalations across channels; stay current on features and cloud threats.
• Co-develop customer success plans with measurable security and compliance goals; manage adoption projects.
• Provide progress updates and contribute to business reviews and executive briefings.
• Capture feature requests and blockers; advocate with Product/Engineering to prioritize.
• Identify expansion opportunities and renewal risks; collaborate with Sales on renewals.

Skills

Cloud security expertise

Technical account management

Docker/Kubernetes

CI/CD & DevOps tooling

Infrastructure as code

Linux/Windows security concepts

CRM/log analysis tools

Education

Bachelor’s degree in Computer Science or related field

Tools

Docker

Kubernetes

CI/CD tooling

Version control (Git)

Infrastructure as code (IaC)

Job description

Role overview

A cloud security company is hiring a Senior Technical Account Manager to guide strategic enterprise customers through onboarding, adoption, and long-term success on its AI-powered cloud security platform. This senior, customer-facing role blends deep cloud and security expertise with consultative account management, bridging customers and internal Product, Engineering, Sales, and Support teams.

Responsibilities

• Act as the primary technical advisor for a portfolio of up to 10 strategic customers, guiding deployment, configuration, and operationalization of the platform using cloud security best practices.
• Resolve technical questions and escalations across email, chat, and ticketing channels while staying current on new platform features and emerging cloud threats.
• Co‑develop customer success plans with measurable goals tied to security and compliance objectives, and project‑manage adoption across multiple business units.
• Track progress against business goals, deliver executive‑ready updates, and contribute to quarterly business reviews and executive briefings.
• Capture feature requests and adoption blockers, advocating for customers with Product and Engineering to shape prioritization and alternatives.
• Identify expansion opportunities, surface renewal risks, and partner with Sales to secure renewals, while mentoring peers and contributing to documentation and industry events.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 8–12 years in technical customer‑facing roles supporting a cloud or cloud‑security product (e.g., Senior TAM, Principal Solutions Engineer, Lead Customer Success Engineer, Senior Architect).
• Expert‑level knowledge of cloud services and architecture across at least two providers such as AWS, GCP, Azure, or OCI.
• Hands‑on experience deploying and operationalizing container platforms (Docker, Kubernetes) and DevOps tooling (CI/CD, version control, infrastructure as code), including their security implications.
• Working knowledge of Linux and Windows operating‑system security concepts and troubleshooting.
• Demonstrated experience managing a book of 5 or more complex enterprise or strategic accounts.

Nice to have

• Security certifications such as CISSP or CCSP, paired with experience addressing complex cloud‑security challenges.
• Advanced cloud provider certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional).
• Familiarity with advanced threat models, cloud‑security best practices, and CNAPP use cases.
• Strong data‑driven instincts, using CRM and log analysis tools to monitor customer health and inform retention strategy.
• Proven ability to build executive‑level relationships and exceed performance targets.

Benefits and work setup

• Applicants must have the legal right to work in the country where the position is based; visa sponsorship is not offered for this role.