Technical Account Manager

Saigepartners; Cedar Rapids (IA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off

Job summary

Saigepartners seeks a Technical Account Manager to manage client relationships and guide technology roadmaps, with emphasis on Microsoft 365, cybersecurity, and backups. The role involves coordinating security and compliance initiatives and ensuring satisfaction across SMB IT environments.

You will conduct QBRs, provide technical guidance to non-technical stakeholders, and collaborate with cross-functional teams to support renewals and service delivery in a fast-growing MSP setting.

Qualifications

• 1-3 years in IT account management, help desk leadership, or technical sales.
• Strong understanding of Microsoft 365, EDR/MDR, cloud backups, networking, and SMB IT environments.
• Familiarity with PSA/RMM platforms (HaloPSA, NinjaOne).
• Excellent written and verbal communication.
• Ability to present technical concepts to non-technical stakeholders.
• Must possess and maintain a current, valid Driver's License.

Responsibilities

• Client Relationship Management - primary contact for assigned clients; conduct QBRs and check-ins; advocate for client needs.
• Technical Advisory & Road Mapping - develop and maintain client tech roadmaps; advise on Microsoft 365, cybersecurity, backups, and modern workplace tools.
• Security & Compliance - educate on cybersecurity best practices; coordinate vulnerability scans and risk assessments; ensure HIPAA/CMMC alignment.
• Service Coordination - monitor tickets and satisfaction; coordinate with teams for timely resolutions and transparency; assist onboarding/offboarding.
• Sales Enablement & Renewal Support - identify upsell/cross-sell opportunities; support renewals and proposals; maintain client documentation in PSA/asset tools.

Skills

Client relationship mgmt

Technical advisory

Roadmapping

Written & verbal comms

Stakeholder presentation

Tools

HaloPSA

NinjaOne

Job description

Technical Account Manager Job Description

We strive to be Your Future, Your Solution to accelerate your career! Are you looking to join a fast-growing group of IT professionals? Our client is looking for a Technical Account Manager and offers plenty of room to grow in your career with learning & development opportunities as well as an extremely diverse workload from one day to the next. They are seeking an individual that will work well as part of our team, but also able to take the reins and 'get stuff done' daily.

Responsibilities

• Client Relationship Management - Act as the primary point of contact for assigned clients - Conduct regular QBRs (Quarterly Business Reviews) and client check-ins - Advocate for client needs internally and ensure service expectations are met
• Technical Advisory & Road Mapping - Develop and maintain client technology roadmaps aligned with business goals - Provide recommendations around Microsoft 365, cybersecurity, backups, and modern workplace tools - Review infrastructure and performance metrics to recommend improvements
• Security & Compliance - Educate clients on cybersecurity best practices (EDR, MDR, MFA, DLP, BCDR) - Coordinate vulnerability scans, risk assessments, and insurance-driven reviews - Ensure clients are aligned with industry compliance requirements (e.g., HIPAA, CMMC)
• Service Coordination - Monitor ticket trends, recurring issues, and client satisfaction - Work with service and project teams to ensure timely resolutions and transparency - Assist in onboarding/offboarding of clients and periodic service audits
• Sales Enablement & Renewal Support - Identify and scope upsell/cross-sell opportunities (e.g., licensing, upgrades, security tools) - Partner with Business Development for renewals, quotes, and proposals - Maintain updated client documentation in PSA and asset management tools

Desirable Experience

• Required:
  • 1-3 years in IT account management, help desk leadership, or technical sales
  • Strong understanding of Microsoft 365, EDR/MDR, cloud backups, networking, and SMB IT environments
  • Familiarity with PSA/RMM platforms (e.g., HaloPSA, NinjaOne)
  • Excellent written and verbal communication
  • Ability to present technical concepts to non-technical stakeholders
  • Must possess and maintain a current, valid Drivers License
• Preferred:
  • Experience in an MSP or IT services environment
  • Certifications: Microsoft 365 Fundamentals, CompTIA Network+/Security+, ITIL Foundations
• Soft Skills:
  • Client-first mindset with a consultative approach
  • Strong organizational and time management skills
  • Ability to manage multiple accounts and competing priorities
  • Comfortable working both independently and as part of a team

Physical Demands

• Must be able to remain in a seated or standing position for prolonged periods of time.
• Must be able to lift and carry or otherwise move 25/50 pounds occasionally.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off