Senior Technical Account Manager

incode; United States; Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Flexible working hours

Open vacation policy

Job summary

incode is seeking a senior technical partner to lead relationships with major financial services customers, aligning customer goals and regulatory needs with architecture and operations. The role spans executive advisory, integration analysis, release governance, and incident leadership.

You will own technical account relationships, assess integrations, coordinate releases, and lead incident response, while supporting multi-region readiness and security reviews.

Qualifications

• Direct technical experience supporting large financial services institutions.
• Experience working with security or compliance stakeholders on SOC 2, PCI DSS, GDPR/CCPA, or PIPEDA.
• Strong understanding of full-stack software integrations including SDKs, REST APIs, SQL, and cloud deployments.
• Ability to communicate credibly with senior technical and risk leaders and translate issues into delivery plans.
• Experience with enterprise change management, including release controls and restricted change periods.
• Scripting ability to build tools for yourself and customer accounts.

Responsibilities

• Own technical account relationships, including architecture reviews, platform strategy, roadmap alignment, and risk planning.
• Assess web and mobile integrations, APIs, webhooks, asynchronous systems, SQL, observability data, and cloud deployment patterns.
• Review production readiness and identify integration, performance, and security risks before launch or major changes.
• Coordinate releases, upgrade windows, test plans, customer communications, and rollback procedures.
• Lead account incident response, executive updates, post-incident reviews, and remediation tracking; maintain operational runbooks.
• Support business continuity and multi-region readiness, security reviews, vendor assessments, and compliance discussions.

Skills

Technical account relationships

APIs and webhooks

Cloud deployments

Scripting

Executive/stakeholder communication

Enterprise change management

Job description

Role overview

Lead technical relationships with major financial services customers using identity verification and fraud prevention systems. You'll act as a senior technical partner, connecting customer goals and regulatory needs to architecture, implementation, and operational plans. The work spans executive advising, hands-on integration analysis, release governance, and incident leadership.

Responsibilities

• Own technical account relationships, including architecture reviews, platform strategy, roadmap alignment, and risk planning.
• Assess web and mobile integrations, APIs, webhooks, asynchronous systems, SQL, observability data, and cloud deployment patterns.
• Review production readiness and identify integration, performance, and security risks before launch or major changes.
• Coordinate releases, upgrade windows, test plans, customer communications, and rollback procedures.
• Lead account incident response, executive updates, post-incident reviews, and remediation tracking; maintain operational runbooks.
• Support business continuity and multi-region readiness, security reviews, vendor assessments, and compliance discussions.

Requirements

• Direct technical experience supporting large financial services institutions.
• Practical experience with at least two of SOC 2, PCI DSS, GDPR/CCPA, or PIPEDA, and experience working with security or compliance stakeholders.
• Strong understanding of full-stack software integrations, including web or mobile SDKs, REST APIs, SQL, logs or tracing, and *cloud deployments.
• Ability to communicate credibly with senior technical and risk leaders and turn complex issues into delivery plans.
• Experience with enterprise change management, including release controls and restricted change periods.
• The listing also calls for scripting ability to build tools for yourself and customer accounts; the specific language examples are truncated in the source.

Nice to have

• Background in identity verification, fraud prevention, biometrics, or related security products.
• Familiarity with SDK injection attacks, client-side threat modeling, or mobile application security.
• Experience in a high-growth SaaS environment.

Benefits and work setup

• Flexible working hours and workplace, with an open vacation policy.