Technical Account Manager

Sterling East Inc.; Philadelphia (Philadelphia County); On-site; USD 90,000 - 146,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Sterling East Inc. in Philadelphia, PA, is seeking a full-time Technical Account Manager to act as the bridge between clients and our technical team, ensuring smooth service delivery and high client satisfaction.

You will manage client relationships, troubleshoot technical issues, coordinate with cross-functional teams, and uphold company policies while delivering outstanding support in a modern, open-concept office.

Qualifications

• Bachelor's degree in a technical field.
• 3–5 years of related account management experience.
• Strong communication and customer-service orientation.

Responsibilities

• Manage client relationships and ensure client satisfaction.
• Troubleshoot technical issues and address client needs.
• Collaborate with the technical team to resolve problems.
• Coordinate with cross-functional teams to ensure service quality and compliance.

Skills

Client relationship management

Technical troubleshooting

Communication skills

Account management

Education

Bachelor's degree in a technical field

Job description

Sterling East Inc., based in Philadelphia, PA, seeks a full-time Technical Account Manager. As the bridge between clients and our technical team, you'll ensure smooth service delivery and client satisfaction.

Daily tasks include managing client relationships, troubleshooting technical issues, and meeting client needs. You'll collaborate with our technical team to address issues and ensure service quality.

Join our dynamic team in Philadelphia, PA, where collaboration and innovation thrive. Our office in the vibrant city offers a great work-life balance and supportive environment.

The annual compensation for this position ranges from $90,000 to $145,734, depending on experience and qualifications. Benefits, including health insurance, retirement plans, and paid time off, are discussed in detail during the interview process. The role involves managing daily operations, coordinating with cross-functional teams, and ensuring compliance with company policies and regulations. Employees will use a combination of office software and specialized tools to perform their tasks efficiently. The workplace is a modern, open-concept office with amenities such as a kitchen, break room, and collaborative spaces. Candidates should have a bachelor's degree in a related field, at least 3-5 years of relevant experience, and strong communication skills.

Requirements include a degree in a technical field, preferably with account management experience. Technical troubleshooting comfort and excellent communication skills are essential, along with a passion for technology and a customer-centric approach.

Manage client relationships, troubleshoot technical issues, ensure client satisfaction. Degree in a technical field, experience in account management, comfort with technical troubleshooting, excellent communication skills