Technical Account Manager

Vertex North Corp.; Raleigh (NC); Presencial; USD 80.000 - 127.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) or pension plans

Professional development opportunities

Tuition reimbursement

Mentorship programs

Flexible work arrangements

Performance bonuses

Descripción de la vacante

Vertex North Corp. in Raleigh, NC is seeking a Technical Account Manager to drive client success and maximize value from advanced technologies.

You will collaborate with technical teams and clients to understand needs and deliver exceptional service. The role emphasizes strong communication, problem-solving, and proactive support, with responsibilities including training, documentation, and regular client reviews.

Formación

• Bachelor's degree in a technical field or equivalent experience.
• 3-5 years of experience in technical sales or account management.
• Strong communication and problem-solving skills.
• Knowledge of CRM systems and sales methodologies a plus.

Responsabilidades

• Build and maintain strong client relationships to ensure satisfaction.
• Work with sales to translate client needs into tailored solutions.
• Provide technical guidance and support to clients of Vertex North Corp.
• Monitor performance and coordinate with technical teams to resolve issues.
• Lead client reviews and identify opportunities to expand scope.
• Stay current with industry trends to keep clients ahead.
• Act as liaison between clients and the internal teams.
• Support training and documentation for clients.

Conocimientos

Client relationship management

Technical sales experience

Account management

Excellent communication

Problem-solving

Educación

Bachelor's degree in a technical field or equivalent experience

Herramientas

CRM systems

Sales methodologies

Descripción del empleo

Technical Account Manager – Vertex North Corp.

Vertex North Corp. seeks a Technical Account Manager in Raleigh, NC, FULL_TIME. This role involves driving customer success and maximizing client value from advanced technologies. You'll collaborate with technical teams and clients to understand needs and deliver exceptional service. Passionate about technology and relationship-building is essential. Salary: $80,000 - $127,094.

Daily tasks include identifying client needs, coordinating technical support, and ensuring timely resolution of issues. You'll also provide training and documentation to enhance client understanding of our solutions. Regular communication with clients and internal teams is crucial. Strong problem-solving and communication skills are required.

Work with a dynamic team in Raleigh, NC, in a collaborative environment. The Technical Account Manager will interact with clients and internal teams to deliver high-quality service. Proximity to clients and technical teams is beneficial. Experience in a similar role is preferred.

The salary range for this position is between $80,000 and $127,094, with the exact amount dependent on the candidate's experience, qualifications, and the specific location of the job.

• Comprehensive benefits package includes health insurance, which covers a wide range of medical services, including doctor visits, hospital stays, and prescription medications.
• Employees also have access to retirement plans, such as a 401(k) or pension scheme, which are designed to help them save and invest for their future.
• Additionally, professional development opportunities are available to help employees enhance their skills and advance their careers.
• These may include tuition reimbursement, access to online courses and workshops, and mentorship programs.
• Some positions may also offer flexible work arrangements, such as remote work options or flexible hours, to promote work-life balance.
• Performance bonuses may be awarded to employees who meet or exceed their targets, providing an additional incentive for excellence.

It's important to note that the benefits package may vary depending on the specific location and role, so it's recommended to review the job description for more details.

Requirements

• Bachelor's degree in a technical field or equivalent experience.
• Minimum 3 years of experience in account management or technical sales.
• Strong understanding of advanced technologies and customer service.
• Excellent communication and problem-solving skills.

Responsibilities

• Build and maintain strong relationships with key clients to ensure their satisfaction and loyalty.
• Work closely with the sales team to understand client requirements and develop tailored solutions.
• Provide technical guidance and support to clients, ensuring they can effectively use our products and services.
• Monitor client performance and identify areas for improvement, working with the technical team to address any issues.
• Stay up-to-date with industry trends and new technologies to ensure our clients are always ahead of the curve.
• Act as a liaison between the technical team and the client, ensuring clear communication and alignment on project goals.
• Develop and implement strategies to increase client retention and expand our client base.
• Conduct regular client reviews to assess satisfaction and gather feedback for continuous improvement.

Qualifications

• Bachelor's degree in a relevant field, such as Computer Science, Engineering, or a related discipline.
• 3-5 years of experience in a technical sales or account management role, preferably in the technology industry.
• Strong understanding of our products and services, with the ability to explain complex technical concepts to non-technical stakeholders.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
• Proven track record of meeting and exceeding sales targets and client expectations.
• Strong problem-solving skills and the ability to work well under pressure.
• Knowledge of CRM systems and sales methodologies is a plus.
• Ability to travel up to 30% of the time to meet with clients and attend industry events.