Technical Account Manager

Willow Ridge LLC; New York (NY); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plans

Paid time off

Professional development opportunities

Descripción de la vacante

Willow Ridge LLC in New York, NY is seeking a Technical Account Manager to oversee key client accounts, ensure satisfaction, and coordinate robust technical support. You will partner with our engineering team to translate client needs into actionable solutions and drive successful outcomes.

The role requires a Bachelor's degree in computer science, engineering, or related field and at least 3 years of technical account management experience in fintech.

Formación

• Bachelor's degree in a relevant field and minimum 3 years of experience in technical account management.
• Strong fintech knowledge is required.
• Excellent communication and project management skills.
• Ability to cultivate and maintain robust client relationships.
• Experience coordinating with engineering and product teams.

Responsabilidades

• Oversee key accounts and ensure client satisfaction.
• Coordinate technical support and ensure timely resolutions.
• Collaborate with engineering to address client needs and deliver solutions.
• Build and maintain strong client relationships and drive successful outcomes.

Conocimientos

Account management

Client communication

Technical support

Cross-functional collaboration

Project management

Educación

Bachelor's degree in computer science, engineering, or related field

Descripción del empleo

Willow Ridge LLC, a leading financial technology company, is hiring a Technical Account Manager in New York, NY. This full-time role offers a stimulating work environment to advance technological solutions and client partnerships.

As Technical Account Manager, you'll oversee key accounts, guarantee client contentment, and manage technical support. You'll also work with our engineering team to address client needs and provide solutions that meet their business goals.

Join our committed team in New York, NY, collaborating closely with clients and internal teams to deliver top-notch service.

This position offers a competitive compensation package that is tailored to the candidate's experience and qualifications, with discussions taking place during the interview process. While specific benefits details are not disclosed, it is understood that the company provides a comprehensive benefits package that includes health insurance, retirement plans, and possibly other perks such as paid time off and professional development opportunities. The workplace is a collaborative and dynamic environment where employees are encouraged to contribute their ideas and work together to achieve common goals. The role requires a strong understanding of the company's products or services, excellent communication skills, and the ability to work well under pressure. Candidates should be comfortable using various software tools and platforms, and have a proven track record of meeting project deadlines and delivering high-quality work.

Candidates must hold a bachelor's degree in computer science, engineering, or a related field, with at least 3 years of experience in technical account management. A strong grasp of financial technology is necessary, along with excellent communication and project management skills, and the ability to cultivate and maintain robust client relationships.

Manage key accounts, ensure client satisfaction, coordinate technical support, collaborate with engineering teamBachelor's degree in a relevant field, minimum 3 years of experience in technical account management, strong understanding of financial technology, proficiency in communication and project management