Technical Account Manager

Atlas Elite Partners; Cincinnati (OH); On-site; USD 100,000 - 154,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Job summary

Atlas Elite Partners in Cincinnati, OH is seeking a Technical Account Manager for a full-time role. The position offers a salary range of $100,000–$154,177 per year and requires a bachelor's degree in a technical field with 3–5 years of account management or technical support experience.

You will manage client relationships, coordinate technical support, and ensure service delivery meets client needs. The team emphasizes open communication, collaboration, and continuous professional development

Qualifications

• Bachelor's degree in a technical field is required.
• 3–5 years of experience in account management or technical support.
• Strong communication and problem-solving abilities.

Responsibilities

• Manage and maintain client accounts, ensuring high levels of satisfaction and retention.
• Develop and implement strategies to improve client relationships and satisfaction.
• Provide technical support and guidance to clients, helping them maximize the value of our services.
• Monitor account performance and identify areas for improvement.
• Collaborate with our sales and support teams to ensure seamless client interactions.
• Stay up-to-date with industry trends and best practices to continuously enhance our services.

Skills

Client relationship management

Technical support

Communication

Problem-solving

Team collaboration

Education

Bachelor's degree in a technical field

Job description

Atlas Elite Partners seeks a Technical Account Manager for its FULL_TIME position in Cincinnati, OH. The role offers a salary range of $100,000 - $154,177 and is available until 2026-11-22.

In this role, you'll manage client relationships, coordinate technical support, and ensure service delivery meets client needs. You'll also analyze client requirements and provide technical solutions.

You'll collaborate with a diverse team of professionals in Cincinnati, Ohio, where the workplace is dynamic and fosters a culture of innovation and excellence. The environment is characterized by open communication and mutual respect, with team members from various disciplines coming together to tackle complex challenges. Regular team meetings and brainstorming sessions are held to encourage creativity and the sharing of ideas. The workplace also values continuous learning and professional development, with opportunities for employees to attend workshops, conferences, and training programs. This collaborative atmosphere not only enhances productivity but also creates a supportive and engaging work environment where everyone's contributions are valued and appreciated.

The salary range for this position is between $100,000 and $154,177 per year, with the exact amount typically determined by factors such as experience, education, and performance. In addition to the competitive base salary, the company offers a comprehensive benefits package that includes health insurance, retirement plans, and opportunities for professional development. These benefits are designed to support the overall well-being and career growth of employees, ensuring they have the resources needed to thrive in their roles.

You should have a bachelor's degree in a technical field and 3-5 years of experience in account management or technical support. Strong communication skills and problem-solving abilities are essential.

What You Will Do:

• Manage and maintain client accounts, ensuring high levels of satisfaction and retention.
• Develop and implement strategies to improve client relationships and satisfaction.
• Provide technical support and guidance to clients, helping them maximize the value of our services.
• Monitor account performance and identify areas for improvement.
• Collaborate with our sales and support teams to ensure seamless client interactions.
• Stay up-to-date with industry trends and best practices to continuously enhance our services.

What You Bring:

• A bachelor's degree in a related field or equivalent experience.
• Proven experience in a client-facing or account management role, preferably in the financial services industry.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Strong organizational and problem-solving skills.
• Proficiency in relevant technical tools and software.
• A passion for technology and a commitment to delivering exceptional service.