FinTech Technical Account Manager — Client Success Lead

Willow Ridge LLC; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development opportunities

Job summary

Willow Ridge LLC in New York, NY is seeking a Technical Account Manager to oversee key client accounts, ensure satisfaction, and coordinate robust technical support. You will partner with our engineering team to translate client needs into actionable solutions and drive successful outcomes.

The role requires a Bachelor's degree in computer science, engineering, or related field and at least 3 years of technical account management experience in fintech.

Qualifications

• Bachelor's degree in a relevant field and minimum 3 years of experience in technical account management.
• Strong fintech knowledge is required.
• Excellent communication and project management skills.
• Ability to cultivate and maintain robust client relationships.
• Experience coordinating with engineering and product teams.

Responsibilities

• Oversee key accounts and ensure client satisfaction.
• Coordinate technical support and ensure timely resolutions.
• Collaborate with engineering to address client needs and deliver solutions.
• Build and maintain strong client relationships and drive successful outcomes.

Skills

Account management

Client communication

Technical support

Cross-functional collaboration

Project management

Education

Bachelor's degree in computer science, engineering, or related field

Job description

Willow Ridge LLC in New York, NY is seeking a Technical Account Manager to oversee key client accounts, ensure satisfaction, and coordinate robust technical support. You will partner with our engineering team to translate client needs into actionable solutions and drive successful outcomes.

The role requires a Bachelor's degree in computer science, engineering, or related field and at least 3 years of technical account management experience in fintech.