Technical Account Manager

Myn; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Myn in New York seeks a Technical Account Manager to serve as a trusted technical advisor for a portfolio of enterprise customers using our sophisticated SaaS engagement platform. You will collaborate with customer product and engineering teams, as well as internal Customer Success and technical groups, to drive adoption, optimize performance and deliver meaningful business outcomes.

If you combine hands-on technical know-how with strong relationship skills and a proactive, consultative

Qualifications

• Experience in a customer-facing technical role, such as Technical Account Management or Solutions Architecture.
• Strong understanding of SaaS environments, APIs and software integrations.
• Excellent communication and relationship-management skills.

Responsibilities

• Act as a trusted technical advisor to enterprise customers.
• Collaborate with product, engineering, success and technical teams to drive adoption.
• Assist with API integrations, implementation initiatives and ongoing optimization.
• Identify opportunities to improve customer value and retention.
• Translate complex technical concepts for both technical and non-technical audiences.
• Support cross-functional projects and ensure successful outcomes.

Skills

Customer-facing

SaaS environments

API integrations

Communication skills

Cross-functional collaboration

Problem-solving

Job description

Location: New York, United States

Salary: Negotiable

I'm partnering with a client, a leading SaaS technology business, to find a Technical Account Manager to join their team.

This is a fantastic opportunity for someone who combines strong technical expertise with a passion for building customer relationships, solving complex challenges and driving long-term customer success.

THE ROLE

As a Technical Account Manager, you'll act as a trusted technical advisor to a portfolio of enterprise customers, helping them maximise the value of a sophisticated customer engagement platform.

You'll work closely with customer product and engineering teams, as well as internal Customer Success and technical teams, to drive adoption, optimise platform performance and deliver meaningful business outcomes.

WHAT YOU'LL BE DOING

• Building strong, trusted relationships with key customer stakeholders.
• Providing technical guidance and helping customers optimise their use of a SaaS platform.
• Understanding customer requirements and recommending solutions aligned with their technical architecture and business objectives.
• Supporting API integrations, implementation initiatives and ongoing technical optimisation.
• Working cross-functionally to resolve challenges, manage technical projects and drive customer adoption.
• Sharing best practices, delivering technical enablement and helping customers become more self-sufficient.
• Identifying opportunities to improve customer value, satisfaction and long-term retention.

WHAT WE'RE LOOKING FOR

• Experience in a customer-facing technical role, such as Technical Account Management, Solutions Architecture, Implementation or Technical Support.
• A strong understanding of SaaS environments, APIs, mobile technologies or software integrations.
• Experience supporting enterprise customers and navigating complex technical environments.
• Excellent communication skills, with the ability to translate technical concepts for both technical and non-technical audiences.
• A proactive, consultative approach to problem-solving and relationship management.
• The ability to manage multiple priorities and collaborate effectively across teams.

INTERESTED?

If you're a technically minded, customer-focused professional who enjoys bridging the gap between technology and business outcomes, I'd love to hear from you.

Get in touch directly for more information or to discuss the opportunity confidentially.