Tech Troubleshooter — Help Desk Specialist

Henssler Financial

Georgia

On-site

USD 45,000 - 65,000

Full time

4 days ago

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Job summary

Henssler Financial in Georgia is seeking a Help Desk Technician to support the internal employee base with technology needs and provide frontline IT assistance. You will handle desktop hardware issues, software installations, and routine network problems in a domain-based environment.

The role emphasizes strong customer service, clear communication, and the ability to translate technical terms for non-technical users. A background in desktop support and a related degree or experience is required.

Qualifications

2-5 years of related experience supporting Windows operating systems on Desktop/Laptop
2-5 years of experience in a desktop support role
Experience with technology in a business environment including domain/workgroup/desktop
Ability to translate technical terms into non-technical language
Bachelor's Degree or related experience

Responsibilities

Providing excellent customer service to all Henssler employees
Troubleshooting hardware issues and replacing hardware on desktop and laptop PCs
Installing software, patches, updates to desktops and laptops
Trouble shooting basic network, software and printing problems in a corporate domain-based environment
Providing second level support on PC applications software and hardware (Office 365, CRM, printers)