Helpdesk Technician

Henssler Financial; Georgia; On-site; USD 45,000 - 65,000; Full time

Job summary

Henssler Financial in Georgia is seeking a Help Desk Technician to support the internal employee base with technology needs and provide frontline IT assistance. You will handle desktop hardware issues, software installations, and routine network problems in a domain-based environment.

The role emphasizes strong customer service, clear communication, and the ability to translate technical terms for non-technical users. A background in desktop support and a related degree or experience is required.

Qualifications

• 2-5 years of related experience supporting Windows operating systems on Desktop/Laptop
• 2-5 years of experience in a desktop support role
• Experience with technology in a business environment including domain/workgroup/desktop
• Ability to translate technical terms into non-technical language
• Bachelor's Degree or related experience

Responsibilities

• Providing excellent customer service to all Henssler employees
• Troubleshooting hardware issues and replacing hardware on desktop and laptop PCs
• Installing software, patches, updates to desktops and laptops
• Trouble shooting basic network, software and printing problems in a corporate domain-based environment
• Providing second level support on PC applications software and hardware (Office 365, CRM, printers)

Skills

Windows OS support

Desktop support

Hardware troubleshooting

Software installation

Domain/workgroup/Desktop

Customer service

Problem solving

Education

Bachelor's Degree or related experience

Job description

Description

Job Purpose: The Help Desk Technician is responsible for supporting the internal employee base with technology needs.

Help Desk Technician Duties:

• Providing excellent customer service to all Henssler employees
• Troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
• Installing software, patches, updates to desktops and laptops
• Trouble shooting basic network, software and printing problems in a corporate domain-based business environment
• Providing second level support on a variety of PC applications software and hardware, which typically include: Microsoft Office Products, Outlook, Internet Explorer, Office 365, CRM, and printers

Requirements

Required Skills/Qualifications:

• 2-5 years of related experience supporting Windows operating systems on Desktop/Laptop
• 2-5 years of experience in a desktop support role
• Skills and experience with the use of technology in a business environment, including desktop support, data communications/networks and application environments (Domain, workgroup and desktop)
• Must enjoy solving a wide variety of problems on a continual basis
• Ability to ascertain the criticality of incoming requests
• Ability to translate technical terms into non-technical language
• Understanding of computer terms and acronyms; ability to learn processes and procedures
• Bachelor's Degree or related experience