Help Desk Technician - Level I IT Support

Colonial Group; Atlanta (GA); On-site; USD 42,000 - 55,000; Full time

Job summary

Colonial Group in Atlanta, GA is seeking a Help Desk Technician Level I to provide first-line IT support, set up computers, printers, phones, and badge creation for new hires. You'll handle tickets in the Help Desk system and coordinate with Tier 2 when needed.

The role requires a high school diploma, at least one year of end-user support in a large environment, and possibly MCP or A+ certification. The candidate should be organized, customer-service oriented, and proficient with Word, Excel,

Qualifications

• High school diploma; Bachelor’s degree preferred.
• At least one year of supporting end users in a large environment.
• Law office experience preferred.
• MCP or A+ certification.

Responsibilities

• Level 1 Tech Support for ALL tickets that come into the Help Desk system
• Contact the ticket owner within designated amount of time to communicate status
• Assess urgency of each ticket to determine response priority
• Take ownership of the IT Help Desk help meet internal SLA
• Work with Tier 2 Support on a consistent basis in order to maintain proper protocols
• Set up new user computers and help with office moves when necessary
• Assist with other duties and special projects as needed.

Skills

Customer service

Communication skills

Teamwork

Time management

Attention to detail

Education

MCP or A+ certification

Tools

Word

Excel

Outlook

Internet

Job description

Colonial Group in Atlanta, GA is seeking a Help Desk Technician Level I to provide first-line IT support, set up computers, printers, phones, and badge creation for new hires. You'll handle tickets in the Help Desk system and coordinate with Tier 2 when needed.

The role requires a high school diploma, at least one year of end-user support in a large environment, and possibly MCP or A+ certification. The candidate should be organized, customer-service oriented, and proficient with Word, Excel,