Helpdesk Technician

Henssler Financial; Kennesaw (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Henssler Financial in Georgia is seeking a Help Desk Technician to support its internal employee base with technology needs, focusing on desktop and laptop hardware, software, and basic network issues.

The ideal candidate has 2–5 years of desktop support experience, strong problem-solving ability, and can translate technical terms for non-technical users. A bachelor’s degree or related experience is acceptable.

Qualifications

• 2-5 years of experience supporting Windows on Desktop/Laptop
• 2-5 years in a desktop support role
• Experience with business tech: domain, workgroup, and desktop environments
• Strong problem-solving and communication skills
• Ability to translate technical terms into non-technical language
• Bachelor's Degree or related experience

Responsibilities

• Provide excellent customer service to all Henssler employees
• Troubleshoot and replace hardware on desktops and laptops
• Install software, patches, and updates on desktops and laptops
• Troubleshoot basic network, software, and printing problems in a domain-based environment
• Provide second-level support for PC apps and hardware, including Office, Outlook, CRM, and printers

Skills

Windows desktop

Customer service

Troubleshooting

Communication

Problem solving

Education

Bachelor's degree or related experience

Tools

Office 365

CRM

Desktop imaging

Job description

Description

Job Purpose: The Help Desk Technician is responsible for supporting the internal employee base with technology needs.

Help Desk Technician Duties:

• Providing excellent customer service to all Henssler employees
• Troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
• Installing software, patches, updates to desktops and laptops
• Trouble shooting basic network, software and printing problems in a corporate domain-based business environment
• Providing second level support on a variety of PC applications software and hardware, which typically include: Microsoft Office Products, Outlook, Internet Explorer, Office 365, CRM, and printers

Requirements

Required Skills/Qualifications:

• 2-5 years of related experience supporting Windows operating systems on Desktop/Laptop
• 2-5 years of experience in a desktop support role
• Skills and experience with the use of technology in a business environment, including desktop support, data communications/networks and application environments (Domain, workgroup and desktop)
• Must enjoy solving a wide variety of problems on a continual basis
• Ability to ascertain the criticality of incoming requests
• Ability to translate technical terms into non-technical language
• Understanding of computer terms and acronyms; ability to learn processes and procedures
• Bachelor's Degree or related experience