Entry-Level IT Help Desk Specialist

Northeast Georgia Health System; Gainesville (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Northeast Georgia Health System is seeking an IT Help Desk Support professional to provide end-user assistance, research and resolve technical issues, and document problems for timely resolution. The role supports the Informatics & Technology Services team, prioritizing external department customers first and maintaining end-user equipment functionality.

Ideal candidates have a High School Diploma or GED with two years of technical training, 1–2 years of related experience, and preferred

Qualifications

• Educational Requirements: High School Diploma or GED. Two (2) years of technical training.
• Minimum Experience: One (1) - two (2) years related experience. Experience should be with equipment similar to that used in ITS.
• Preferred Licensure or other certifications: A+ Certification; MCSE; ITIL Certification; HDI Certification
• Preferred Experience: Help Desk support experience, Computer Operations experience or a hands-on technical school program.

Responsibilities

• Prioritizes, screens and highlights phone calls and requests with follow up to deliver high customer service.
• Responds to system status inquiries within standards.
• Uses all resources available (instructions, error codes, manuals) to understand problems and seeks assistance when needed.
• Performs tasks usually associated with computer operations.
• Analytical problem solving skills.
• Assists the Manager and Supervisor as needed.

Skills

Analytical problem solving

Customer service

Communication

Education

High School Diploma or GED; Two years technical training

Job description

Northeast Georgia Health System is seeking an IT Help Desk Support professional to provide end-user assistance, research and resolve technical issues, and document problems for timely resolution. The role supports the Informatics & Technology Services team, prioritizing external department customers first and maintaining end-user equipment functionality.

Ideal candidates have a High School Diploma or GED with two years of technical training, 1–2 years of related experience, and preferred