IT Support Technician – Help Desk

Northeast Georgia Health System; Gainesville (GA); On-site; USD 40,000 - 56,000; Full time

Job summary

Northeast Georgia Health System in Georgia is seeking an IT Help Desk Specialist to provide frontline support for end users, researching and resolving technical issues, and documenting all requests in the tracking system. You will respond to phone, email and in-person requests, prioritize problems, and ensure timely resolution while maintaining high customer service standards.

Under supervision, you will monitor servers and sites to ensure functionality, participate in IT and departmental

Qualifications

• High School Diploma or GED with two years of technical training.
• 1–2 years related Help Desk or Computer Operations experience preferred.
• Certifications such as A+, MCSE, ITIL, HDI preferred.
• Strong customer service and problem-solving skills required.
• Ability to document issues clearly in the ticketing/tracking system.

Responsibilities

• Provide end-user IT support via phone, email, and in-person requests.
• Identify, research, and resolve technical problems and document resolutions.
• Monitor systems and sites to ensure functionality; escalate as needed.
• Prioritize calls and requests for timely resolution and quality service.
• Support IT team and participate in department projects as required.

Skills

A+ Certification

MCSE

ITIL Certification

HDI Certification

Help Desk experience

Computer Operations

Education

High School Diploma or GED

Two years technical training

Job description

Northeast Georgia Health System in Georgia is seeking an IT Help Desk Specialist to provide frontline support for end users, researching and resolving technical issues, and documenting all requests in the tracking system. You will respond to phone, email and in-person requests, prioritize problems, and ensure timely resolution while maintaining high customer service standards.

Under supervision, you will monitor servers and sites to ensure functionality, participate in IT and departmental