Technical Support Specialist I

Armstrong Group; Butler (Butler County); Hybrid; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Competitive hourly wage

Medical, Dental and Vision insurance

401(k) plan participation

Advancement opportunities

Employee recognition programs

Job summary

The Armstrong Group is a family-owned company with multiple brands and nationwide reach. We seek a customer service representative who can handle inquiries by phone and email, troubleshoot issues, and enter accurate work orders.

The role emphasizes clear communication, patience, and the ability to work with a team in a fast-paced environment. Competitive hourly wages are offered along with medical, dental, and vision coverage, 401(k) participation, advancement opportunities, and employee

Qualifications

• High school diploma or GED required; certifications or degrees preferred.
• Strong typing, verbal and written communication skills.
• Experience in customer service or helpdesk is a plus.

Responsibilities

• Resolve customer inquiries over the telephone.
• Proficient handling of internet and telephone troubleshooting inquiries.
• Support email platforms including webmail, mobile devices, and software clients.
• Accurately enter work orders and update customer accounts.

Skills

Communication skills

Active listener

Time management

Customer service

Education

High school diploma or GED

Tools

Desktop OS

Mobile OS

Security software

Job description

The Armstrong Group is a family-owned company with multiple brands and nationwide reach. We seek a customer service representative who can handle inquiries by phone and email, troubleshoot issues, and enter accurate work orders.

The role emphasizes clear communication, patience, and the ability to work with a team in a fast-paced environment. Competitive hourly wages are offered along with medical, dental, and vision coverage, 401(k) participation, advancement opportunities, and employee