Tech Support Technician - Solve, Learn, Impact

Lightcurve Internet; Tacoma (WA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401K + Matching

Employee Assistance Programs

Supplemental insurance programs

Job summary

Lightcurve in Tacoma, WA, seeks a Technical Support Specialist to resolve internet, streaming TV, and voice tickets by phone. You will troubleshoot diverse end-user devices and network setups, learning quickly and acting as a technical superhero for customers daily.

This full-time in-office role requires evening/weekend shifts, a collaborative team environment, and a strong focus on customer-first problem solving and product understanding.

Qualifications

• 1+ year of customer or technical support experience, preferably in telecom/internet
• 2+ years of proven customer service experience
• Familiar with PC and MAC operating systems
• Broad understanding of voice services, cable TV, and data technologies
• Scrappy, hands-on contributor who can roll up sleeves to achieve goals

Responsibilities

• Respond to a diverse set of tickets with focus on customer experience
• Identify and escalate intricate issues after troubleshooting
• Educate customers on products and services aligned with their needs
• Monitor trends indicating outages and notify teams for quick resolution
• Be available to work evenings, weekends, and variable schedules including overtime

Skills

Customer support

Technical troubleshooting

Phone etiquette

Windows & macOS

Team collaboration

Education

High school diploma or GED

Job description

Lightcurve in Tacoma, WA, seeks a Technical Support Specialist to resolve internet, streaming TV, and voice tickets by phone. You will troubleshoot diverse end-user devices and network setups, learning quickly and acting as a technical superhero for customers daily.

This full-time in-office role requires evening/weekend shifts, a collaborative team environment, and a strong focus on customer-first problem solving and product understanding.