Tech Support Specialist: Desktop & Network — Flexible Shifts

HiPeople; Seattle (WA); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

ExampleCorp in Seattle, WA seeks a Computer Support Specialist to diagnose and resolve client technical issues, install and configure hardware and software, and deliver friendly, patient service.

The role offers opportunities to work with a team, maintain documentation, and improve system administration tasks, with shifts including evenings and weekends.

If you're a problem solver who enjoys technology and helping others, apply today to join a dynamic, inclusive workplace.

Qualifications

• 1+ years in a customer service or technical support role.
• Strong written and verbal communication skills.
• Basic knowledge of computers and common software applications.
• Ability to troubleshoot basic technical issues.
• Patience and a desire to help others.
• Flexibility to work a variety of shifts, including evenings and weekends.

Responsabilités

• Support end users with installation, configuration, and ongoing usability of desktop computers, laptops, mobile devices, software, and other computer-related technologies.
• Coordinate with internal and external resources to resolve complex technical issues.
• Maintain inventory of all hardware, software, and licenses.
• Create and maintain internal documentation including process and procedure manuals.
• Research and recommend innovative, and where possible automated, approaches for system administration tasks.
• Perform routine audits of systems and software.
• Maintain data backups and disaster recovery solutions.
• Ensure security of data, network access, and backup systems.
• Provide Tier 2 and 3 technical support to end users.
• Monitor, test, and troubleshoot complex computer networks.

Connaissances

Customer service

Technical support

Communication

Problem solving

Shift flexibility

Description du poste

ExampleCorp in Seattle, WA seeks a Computer Support Specialist to diagnose and resolve client technical issues, install and configure hardware and software, and deliver friendly, patient service.

The role offers opportunities to work with a team, maintain documentation, and improve system administration tasks, with shifts including evenings and weekends.

If you're a problem solver who enjoys technology and helping others, apply today to join a dynamic, inclusive workplace.