Tech Support Specialist I & II – Tacoma

Lightcurve; Tacoma (WA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

EAP access

Job summary

Lightcurve in Tacoma, WA is seeking a Customer Support Technician to professionally handle a broad range of tickets related to internet, streaming TV, and voice services. You will troubleshoot end-user devices, coordinate with internal teams, and maintain a strong focus on customer satisfaction.

This full-time, in-office role requires weekend/evening availability and a proactive, team-oriented mindset to adapt to evolving service needs while delivering high-quality support to customers.

Qualifications

• Minimum of one year of customer support and/or technical support experience, preferably within telecommunications/internet sectors.
• Two or more years of proven customer service experience.
• Familiarity with prevalent PC and Mac operating systems.
• Broad understanding of voice services, cable TV, and data technologies.
• Hands-on, scrappy contributor who is willing to roll up their sleeves to achieve goals.

Responsibilities

• Ensures swift responses to a diverse array of trouble tickets with a customer-first focus.
• Identifies and escalates intricate issues to the relevant departments after troubleshooting.
• Empowers customers by offering insights into products and services meeting their technical needs.
• Monitors emerging trends indicating potential outages and notifies teams for swift resolution.
• Willing to work evenings, weekends, and overtime when necessary.

Skills

Customer support

Technical support

PC knowledge

Mac OS

Voice services

Data technologies

Critical thinking

Proactive communication

Education

High school diploma

Job description

Lightcurve in Tacoma, WA is seeking a Customer Support Technician to professionally handle a broad range of tickets related to internet, streaming TV, and voice services. You will troubleshoot end-user devices, coordinate with internal teams, and maintain a strong focus on customer satisfaction.

This full-time, in-office role requires weekend/evening availability and a proactive, team-oriented mindset to adapt to evolving service needs while delivering high-quality support to customers.