Broadband Customer Care & Solutions Specialist

Lightcurve; Centralia (WA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Employee Benefits

Job summary

Lightcurve in Tacoma, WA seeks a Customer Care Representative to serve residential customers as the primary contact, building lasting relationships through exceptional service and product promotions.

You will handle inquiries, process orders, assist with billing, and troubleshoot basic technical issues. The role emphasizes sales collaboration, accuracy in data entry, and contributing to team goals in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 1-3 years in customer service, preferably in telecom or broadband.
• Strong communication, proactive thinking and collaboration skills.
• Background checks required.

Responsibilities

• Respond to inquiries by phone or in person for installations, service changes, and general support.
• Identify customer needs and upsell Lightcurve products to meet sales goals.
• Enter and manage customer orders in billing and CRM with accuracy.
• Assist customers with billing questions and process payments; promote self-service tools.
• Handle basic troubleshooting; open tickets and escalate complex issues.
• Collaborate with teams to ensure a seamless customer experience.

Skills

Customer-focused

Adaptable

Problem-solver

Goal-oriented

Detail-oriented

Verbal and written communication

Sales awareness

Education

High school diploma or GED

Tools

Microsoft Office

CRM or billing systems

Salesforce

iVue

Pivot

Job description

Lightcurve in Tacoma, WA seeks a Customer Care Representative to serve residential customers as the primary contact, building lasting relationships through exceptional service and product promotions.

You will handle inquiries, process orders, assist with billing, and troubleshoot basic technical issues. The role emphasizes sales collaboration, accuracy in data entry, and contributing to team goals in a fast-paced environment.