Global IT Services Lead, 24x7 Deployment & Support

UPS Supply Chain Solutions, Inc.; New Castle (PA); On-site; USD 90,000 - 130,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. is seeking a senior IT Services lead to drive the successful execution and implementation of customized solutions and organizational initiatives.

The role focuses on delivering exceptional customer experiences across information technology services, support, and project deployments. The position requires coordinating with internal teams and partner vendors, with a emphasis on cost control, staffing, equipment inventory, and system compliance.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Leads, manages, and coordinates delivery of an exceptional customer experience for information technology services, support, and project deployments.
• Requires coding, programming, and/or integration with external customer technology and systems.
• Manages daily costs, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).
• Provides technical training and development to departmental resources and customers.
• Plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
• Establishes and maintains professional relationships with customers through face-to-face engagement and consultative interactions.
• Utilizes technology to initiate, deploy, and track projects and support services 24x7.

Job description

UPS Supply Chain Solutions, Inc. is seeking a senior IT Services lead to drive the successful execution and implementation of customized solutions and organizational initiatives.

The role focuses on delivering exceptional customer experiences across information technology services, support, and project deployments. The position requires coordinating with internal teams and partner vendors, with a emphasis on cost control, staffing, equipment inventory, and system compliance.