Tech Support Agent - Part Time | Flexible Hours & Discount

Best Buy; Secaucus (NJ); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support at our Secaucus store. You’ll assess needs, perform basic services, and collaborate with other agents on complex repairs.

The role emphasizes customer service, flexible scheduling including holidays, nights, and weekends, and ongoing training to stay current with tech. A passion for technology and problem solving helps you thrive.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Flexibility

Passion for technology

Adaptability

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support at our Secaucus store. You’ll assess needs, perform basic services, and collaborate with other agents on complex repairs.

The role emphasizes customer service, flexible scheduling including holidays, nights, and weekends, and ongoing training to stay current with tech. A passion for technology and problem solving helps you thrive.