Tech Support Pro — In-Store Help & Repairs (Flexible Hours)

Best Buy; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support in-store. You’ll assess customer needs, perform basic services, and collaborate with other agents on more complex repairs in a fast-paced retail environment.

Ideal candidates have at least 3 months of retail or customer service experience and a willingness to work a flexible schedule, including holidays, nights and weekends.

Qualifications

• 3 months of experience working in retail or customer service.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Customer service

Communication

Problem solving

Adaptability

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support in-store. You’ll assess customer needs, perform basic services, and collaborate with other agents on more complex repairs in a fast-paced retail environment.

Ideal candidates have at least 3 months of retail or customer service experience and a willingness to work a flexible schedule, including holidays, nights and weekends.