Campus IT Help Desk Specialist

San Jose State University; San Jose (CA); On-site; USD 51,000 - 75,000; Full time

Job summary

San Jose State University is seeking a Customer Service Specialist to serve as the first point of contact for login, navigation, and processing issues across campus enterprise systems. You will resolve routine problems and escalate more complex ones to appropriate staff, ensuring timely ticket logging and routing.

The role supports campus IT operations by coordinating service desk activities, handling inquiries via phone, email, and in person, and assisting with scheduling and room management in

Qualifications

• Equivalent to a bachelor's degree in a related field; substitution may be allowed year-for-year.

Responsibilities

• Assist students, faculty, and staff with login and basic enterprise system issues.
• Triage and route tickets to appropriate teams and monitor ticket queues.
• Provide in-person and phone support and document issues and resolutions.
• Support IT services in housing locations and during extended hours as needed.
• Coordinate training room scheduling and assist with IT services inquiries.

Skills

IT support

Customer service

Communication

Ticketing

Troubleshooting

Education

Bachelor's degree or equivalent

Job description

San Jose State University is seeking a Customer Service Specialist to serve as the first point of contact for login, navigation, and processing issues across campus enterprise systems. You will resolve routine problems and escalate more complex ones to appropriate staff, ensuring timely ticket logging and routing.

The role supports campus IT operations by coordinating service desk activities, handling inquiries via phone, email, and in person, and assisting with scheduling and room management in