Tech Support Specialist II — ES Upgrade (Remote)

BD; Maine; Hybrid; USD 44,000 - 71,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues, including escalations, downtime, and remote troubleshooting. This role focuses on ES 1.1x upgrade and implementation, providing CSC support to internal peers, and ensuring high-quality customer service within a regulated environment.

You will collaborate cross-functionally to resolve cases, maintain data integrity in Salesforce, and continuously expand knowledge of BD products and pharmacy

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• 2+ years experience with Microsoft SQL and SQL Server environments; ability to write queries and analyze data (SELECT/JOIN).
• SSIS (SQL Job) exposure/experience; SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration; familiarity with XML/log review is a plus.

Responsibilities

• Collaborate with ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Adhere to regulatory requirements specific to ES 1.1x remediation efforts.
• Resolve cases and escalations in a dynamic upgrade environment; maintain knowledge of ES 1.1x.

Skills

SQL

Windows Server

Active Directory

VMware

Networking

DNS/DHCP

IIS

SSIS

Communication

Troubleshooting

Education

Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Tools

SQL Server

SSIS (SQL Job)

IIS

VMware

Active Directory

DNS

DHCP

Wireshark

Job description

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues, including escalations, downtime, and remote troubleshooting. This role focuses on ES 1.1x upgrade and implementation, providing CSC support to internal peers, and ensuring high-quality customer service within a regulated environment.

You will collaborate cross-functionally to resolve cases, maintain data integrity in Salesforce, and continuously expand knowledge of BD products and pharmacy