Tech Support Specialist I - Flexible, Hybrid/Remote

Yardi Systems, Inc.; Atlanta (GA); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi Systems, Inc. seeks a Help Desk Specialist I to diagnose hardware and software issues, manage Windows installations, and support mobile access. You will assist users in-person or remotely, escalating complex problems as needed while maintaining a tidy ticket queue.

The role requires 2+ years IT experience, a strong customer-service mindset, and solid knowledge of Windows/Office 365. Hybrid work options and collaborative teams across locations are available.

Qualifications

• Associate degree in computer science, information technology, or related field.
• Two plus (2+) years of IT experience.
• Working knowledge of basic networking.
• Experience with mobile device setup and use.
• Proficiency in Windows OS and Office 365.
• Strong communication and customer service approach.
• Ability to learn new concepts and work with a dispersed team.
• Ability to maintain a ticket queue and document issues.

Responsibilities

• Serve as the point of contact for employees seeking technical assistance for hardware, software, and peripherals.
• Install, repair, maintain, and upgrade PCs, operating systems, and standard business applications.
• Research information resources and route problems to the correct resource.
• Follow standard help desk procedures and log all interactions.

Skills

Problem solving

Customer service

Communication

Teamwork

Patience

Initiative

Education

Associate degree in computer science / information technology

Bachelor’s degree in computer science / information technology

CompTIA A+ certification

Tools

Windows OS

Office 365

Active Directory

Mobile device setup

PC imaging

Job description

Yardi Systems, Inc. seeks a Help Desk Specialist I to diagnose hardware and software issues, manage Windows installations, and support mobile access. You will assist users in-person or remotely, escalating complex problems as needed while maintaining a tidy ticket queue.

The role requires 2+ years IT experience, a strong customer-service mindset, and solid knowledge of Windows/Office 365. Hybrid work options and collaborative teams across locations are available.