Hybrid IT Help Desk Specialist I — Growth Path & Benefits

YHB; Winchester (VA); Hybrid; USD 28,000 - 47,000; Full time

Benefits offered by this job

Competitive pay

401(k) & profit-sharing

Health insurance

Wellness programs

Paid parental leave

Hybrid/remote options

Professional development

Job summary

YHB is seeking an IT Helpdesk Support Specialist to be the first point of contact for IT-related issues across the organization. You will troubleshoot hardware, software, and network problems, assist with setup and maintenance of computer systems, and ensure a smooth, secure working environment for staff.

The role requires 1–3 years in IT helpdesk, a degree or equivalent, strong communication, and willingness to travel to YHB offices or client sites.

Qualifications

• Bachelor’s or associate degree in information technology or related field, or equivalent work experience.
• 1–3 years of IT helpdesk/technical support experience preferred.
• Strong understanding of computer systems, mobile devices, networking, cloud concepts and IT security practices.

Responsibilities

• Serve as the first line of support for IT issues via phone, chat, email and ticketing systems.
• Diagnose and resolve issues with desktops, laptops, printers and peripherals.
• Assist with setup, configuration and maintenance of computer systems and software.
• Maintain security permissions and document issues and resolutions in the helpdesk system.
• Participate in rotating on-call and escalate complex issues as needed.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Teamwork

Education

Bachelor’s or associate degree in information technology

Tools

Ticketing systems

Job description

YHB is seeking an IT Helpdesk Support Specialist to be the first point of contact for IT-related issues across the organization. You will troubleshoot hardware, software, and network problems, assist with setup and maintenance of computer systems, and ensure a smooth, secure working environment for staff.

The role requires 1–3 years in IT helpdesk, a degree or equivalent, strong communication, and willingness to travel to YHB offices or client sites.