Hybrid IT Help Desk Technician – Customer-Focused Support

Vision Technologies; Glen Burnie (MD); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Vision Technologies seeks a detail-oriented help desk professional to support clients with computer systems, hardware, and software. You will respond to inquiries, run diagnostics, identify root causes, and implement effective solutions.

During training you will be onsite four days a week, transitioning to a hybrid schedule afterward. Ideal candidates have AD, Windows 10, and Office knowledge, plus 1–2 years IT helpdesk experience and strong customer service skills.

Qualifications

• Experience with IT helpdesk environments or equivalents.
• Knowledge of Windows 10, Microsoft Office, and AD.
• Strong customer service and communication skills.

Responsibilities

• Monitor and respond to helpdesk requests via phone, email, or ticketing system.
• Provide technical assistance for hardware, software, and systems.
• Create training materials with screenshots for clients.
• Document internal procedures and maintain system performance.
• Report recurring issues to Tier 2/3 support and assist with diagnostics.

Skills

Active Directory

Windows 10

Microsoft Office

Customer service

Problem solving

Attention to detail

Helpdesk experience

Job description

Vision Technologies seeks a detail-oriented help desk professional to support clients with computer systems, hardware, and software. You will respond to inquiries, run diagnostics, identify root causes, and implement effective solutions.

During training you will be onsite four days a week, transitioning to a hybrid schedule afterward. Ideal candidates have AD, Windows 10, and Office knowledge, plus 1–2 years IT helpdesk experience and strong customer service skills.