Hybrid Help Desk Technician - First-Line IT Support

Ctpberk; San Francisco (CA); Hybrid; USD 41,000 - 48,000; Full time

Job summary

Willdan Group in San Francisco is hiring a Help Desk Technician I for a full-time, hybrid schedule (three days on site per week). You will provide first-line IT support to employees, troubleshooting Windows desktops, laptops, printers, and office applications, and documenting issues in the ticketing system.

The role also includes imaging workstations and managing user accounts. Requirements include 1+ year of help desk experience, working knowledge of Windows and Microsoft 365, strong customer

Qualifications

• 1+ year of help desk or IT support experience.
• Working knowledge of Windows operating systems and Microsoft 365.
• Strong customer service and communication skills.
• Ability to troubleshoot hardware and software issues.

Responsibilities

• Provide first-line IT support to employees via phone, email, and in person.
• Troubleshoot Windows desktops, laptops, printers, and office applications.
• Set up and image new workstations; manage user accounts and access.
• Document issues and resolutions in the ticketing system; escalate complex problems to senior IT staff.

Skills

Windows OS

Microsoft 365

Customer service

Communication

Troubleshooting

Job description

Willdan Group in San Francisco is hiring a Help Desk Technician I for a full-time, hybrid schedule (three days on site per week). You will provide first-line IT support to employees, troubleshooting Windows desktops, laptops, printers, and office applications, and documenting issues in the ticketing system.

The role also includes imaging workstations and managing user accounts. Requirements include 1+ year of help desk experience, working knowledge of Windows and Microsoft 365, strong customer