Technical Support Specialist - Remote & Hybrid

Keller Executive Search; United States; Hybride; USD 50 000 - 70 000; Plein temps

Résumé du poste

Keller Executive Search is seeking a dedicated Technical Support professional to provide advanced technical assistance to customers and internal users. The role involves diagnosing issues, implementing solutions, and ensuring customer satisfaction. Candidates should possess a Bachelor’s degree in IT or Computer Science, with proven experience in technical support.

Strong troubleshooting skills and familiarity with operating systems and networking concepts are essential. This position may require working in a fast-paced support environment with remote or hybrid work options.

Qualifications

• Proven experience in technical support, help desk, or IT services.
• Good understanding of hardware components and peripherals.
• Ability to work independently and under pressure.

Responsabilités

• Provide technical support via phone, email, chat, or ticketing systems.
• Troubleshoot hardware, software, network, and system-related issues.
• Document incidents, solutions, and troubleshooting steps in support systems.

Connaissances

Strong troubleshooting and problem-solving skills

Strong communication and customer service skills

Knowledge of operating systems (Windows, macOS, Linux)

Familiarity with networking concepts (TCP/IP, DNS, VPN)

Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira)

Formation

Bachelor’s degree in IT, Computer Science, or a related field

Outils

ServiceNow

Zendesk

Jira

Description du poste

Keller Executive Search is seeking a dedicated Technical Support professional to provide advanced technical assistance to customers and internal users. The role involves diagnosing issues, implementing solutions, and ensuring customer satisfaction. Candidates should possess a Bachelor’s degree in IT or Computer Science, with proven experience in technical support.

Strong troubleshooting skills and familiarity with operating systems and networking concepts are essential. This position may require working in a fast-paced support environment with remote or hybrid work options.