Help Desk Specialist I

Yardi Systems, Inc.; Atlanta (GA); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi Systems, Inc. seeks a Help Desk Specialist I to diagnose hardware and software issues, manage Windows installations, and support mobile access. You will assist users in-person or remotely, escalating complex problems as needed while maintaining a tidy ticket queue.

The role requires 2+ years IT experience, a strong customer-service mindset, and solid knowledge of Windows/Office 365. Hybrid work options and collaborative teams across locations are available.

Qualifications

• Associate degree in computer science, information technology, or related field.
• Two plus (2+) years of IT experience.
• Working knowledge of basic networking.
• Experience with mobile device setup and use.
• Proficiency in Windows OS and Office 365.
• Strong communication and customer service approach.
• Ability to learn new concepts and work with a dispersed team.
• Ability to maintain a ticket queue and document issues.

Responsibilities

• Serve as the point of contact for employees seeking technical assistance for hardware, software, and peripherals.
• Install, repair, maintain, and upgrade PCs, operating systems, and standard business applications.
• Research information resources and route problems to the correct resource.
• Follow standard help desk procedures and log all interactions.

Skills

Problem solving

Customer service

Communication

Teamwork

Patience

Initiative

Education

Associate degree in computer science / information technology

Bachelor’s degree in computer science / information technology

CompTIA A+ certification

Tools

Windows OS

Office 365

Active Directory

Mobile device setup

PC imaging

Job description

Do you have a knack for solving technical problems and keeping systems running smoothly? Join our team as a Help Desk Specialist I and put those skills to work! In this role, you’ll tackle a variety of tech challenges—from diagnosing hardware and software issues to managing Windows installs, mobile access, and malware fixes. You’ll use your problem-solving powers to keep our systems performing at their best, whether in person or remotely. If you’re passionate about helping people and making technology work seamlessly, we want to hear from you!

What You’ll Do:

• Serve as the point of contact for Yardi employees seekingtechnical assistance with hardware, software, and peripherals.
• Install, repair, maintain, and upgrade PCs, operatingsystems, and standard business applications.
• Respond to questions by researching available informationresources; redirect problems to the appropriate resource as necessary.
• Follow standard help desk procedures and log all help deskinteractions.

Who You Are:

• Associate degree in computer science, informationtechnology, or related field; or an equivalent combination of education andexperience
• Two plus (2 +) years of IT experience
• Working knowledge of basic networking
• Experience with mobile device (phone/tablet) setup anduse
• Proficiency in Windows OS and Office 365
• Follow-through skills and the ability to takeinitiative
• Solid interpersonal skills and the ability to communicatewith all levels of personnel
• Ability to exercise patience and provide optimum levels ofservice to non-technical users
• Ability to learn new concepts and retain new information andprocesses
• Strong team orientation and the ability to work effectivelywith a geographically dispersed team
• Basic network troubleshooting and PC Imaging skills
• Strong customer service skills and the desire for qualitywork
• Ability to maintain a ticket queue and write routinesummaries in the help desk ticketing system

Ideal to Have:

• Bachelor’s degree in computer science, informationtechnology, or related field
• CompTIA A+ certification
• Understanding of Active Directory structure

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinking innovation. We’ve createda team of over 10,000 employees in over 40 locations around the globe dedicatedto making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company – we arededicated to creating a positive impact in our communities. Annually, Yardiextends philanthropic support to organizations chosen by our employees. Ourteam has contributed to over 350 nonprofits globally, demonstrating ourcommitment to various causes and communities.

Our award-winning culture, consistently recognized byGlassdoor's prestigious "Best Place to Work", fosters support,collaboration, and growth. We prioritize your well-being with comprehensivebenefits, including 100% paid employee medical premiums, company profit-sharingplan, and flexible work arrangements.

$29.23/hr - $32.88/hr