Tech Support Specialist I: Classroom IT & AV Expert

Inside Higher Ed; Edmond (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

A prominent university in the U.S. seeks a Technology Support Specialist I for its College of Liberal Arts. The incumbent will provide technology assistance, troubleshoot issues, and support multimedia equipment for events. A bachelor's degree or equivalent experience is required, along with good communication and customer service skills. The role is full-time, emphasizing service to the academic community and requires a proactive attitude. A competitive benefits package is included.

Qualifications

• Bachelor's degree in a job-related field or 4+ years of experience in the field.
• Experience in higher education supporting faculty and staff.
• Computer literacy required, including Microsoft Office programs.

Responsibilities

• Provide technology support for scheduled events.
• Troubleshoot hardware and software issues.
• Assist with the setup of technology during events.

Skills

Computer literacy including Microsoft Office

Analytical skills

Customer service skills

Knowledge of Audio/Visual troubleshooting

Excellent communication skills

Education

Bachelor's degree in job related field or 4+ years equivalent experience

Bachelor's degree in computer science, MIS, or related field

Tools

Microsoft Windows

Active Directory

Extron systems

Job description

A prominent university in the U.S. seeks a Technology Support Specialist I for its College of Liberal Arts. The incumbent will provide technology assistance, troubleshoot issues, and support multimedia equipment for events. A bachelor's degree or equivalent experience is required, along with good communication and customer service skills. The role is full-time, emphasizing service to the academic community and requires a proactive attitude. A competitive benefits package is included.