Technical Support Administrator

Rhodes State College; Lima (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Rhodes State College in Lima, OH is seeking a Technical Support Administrator to join the IT team. You will help maintain classroom technology, labs, and administrative systems, providing end-user support and training.

Ideal candidates have hands-on experience with PC hardware/software, Windows and macOS, and strong customer service skills. This role emphasizes teamwork, ongoing learning, and meeting the technology needs of a two-year college.

Qualifications

• Experience providing software and hardware support in a networked environment.
• Advanced troubleshooting of PCs, Windows and macOS, and Microsoft Office.
• Strong problem-solving and customer service abilities.

Responsibilities

• Support help desk services, computer labs, smart classrooms and instructional software.
• Troubleshoot end-user issues, including passwords, connectivity, and printing.
• Provide hardware, software and admin support and training to end-users.
• Support desktop PC/laptop environments including installations and repair.
• Collaborate with IT team on implementation and future technology needs.

Skills

Software/hardware support

Windows & macOS troubleshooting

Customer service & communication

Education

Associate Degree in technology or equivalent experience

Bachelor's Degree

Tools

Extron system controls

Job description

Summary of Duties

The Technical Support Administrator will work as part of a team responsible for supporting a wide range of hardware, software and operations related to instructional and administrative technology and technology support services.

Duties & Responsibilities

Duties include supporting help desk services, computer labs, smart classrooms, instructional software and related systems. Responsibilities may include, but not limited to:

• Assist with classroom technology and equipment issues including Extron system controls, audio video controls, camera’s, projectors, printers, podium setups, monitors etc.
• Assist with the duties of an information technologies Help Desk by answering, troubleshooting, and documenting end-user support calls including password resets, network connectivity issues and printing issues.
• Provide service to end-users through hardware, software, and administration support and training activities.
• Provide technical support for the desktop PC/laptop environment. Support includes hardware and software installations, troubleshooting, repair, documentation, and end-user support.
• Assist in the review, identification and presentation of hardware and software applications to ensure that the technology capabilities are responsive to the needs of the College.
• Work closely with the Information Technology team members on technical implementation issues.
• Maintain up-to-date knowledge of new technologies and standards in order to identify areas for future development or enhancement
• Other duties as assigned.

Experience, Skills & Abilities

Required:

• Experience in providing software/hardware support in a networked environment, or an equivalent in education and experience.
• Advanced working skills with maintaining and troubleshooting PCs and with current Windows and MAC operating systems and Microsoft Office products is required.
• Enjoy solving a wide variety of problems on a continual basis and working with classroom technology.
• Ability to deal with difficult customers and situations in a professional manner.
• Possess strong customer service attitude and communication skills, and be a self-motivator.
• Have an appreciation for working with all individuals, and an interest in lifelong learning.
• Committed to the mission of a two-year college.

Preferred:

• Experience with Macintosh systems.
• wireless troubleshooting experience is desirable.
• Troubleshooting audiovisual equipment is a plus.
• Exposure to resolving problems over the phone and in person.

Education & Certifications

Required: Associate Degree in a technology or equivalent experience in field.

Preferred: Bachelor's Degree.